Administration Assistant

Quantum Energy Heat Pumps is a leading provider of energy-efficient heat pump hot water systems for both commercial and domestic applications, as well as a specialist in hot water distribution solutions for the healthcare sector.

We are looking for an experienced Administration Assistant to join our small, close-knit team based at our Seaford, South Australia warehouse.

This is a varied, hands-on role ideally suited to someone who is organised, enjoys working with people, and takes pride in providing excellent customer service. You’ll work closely with our service and technical teams and play an important role in supporting our customers, technicians and distributors across Australia.

You’ll also become part of a well-established Australian business with a proud 30-year history as one of the pioneers of heat pump hot water systems in the Australian market.

About Quantum

Our core business activities include:

• Manufacturing, distributing and installing energy-efficient domestic and commercial heat pump hot water systems throughout Australia and internationally.

• Manufacturing, servicing and installing specialist sterilisation heat pump hot water systems for hospitals and aged care facilities.

About the Role

As our Administration Assistant your responsibilities will include:

• Supporting our Service Coordinator with day-to-day administrative tasks

• Answering service and warranty calls

• Liaising with technicians, customers and distributors across Australia

• Entering and maintaining data

• Preparing invoices for customers, distributors and contractors

• Coordinating the distribution of spare parts

• Providing administrative support to our technical team

• Assisting with general office and service-related administration

Part Time Days/Hours

• 4 hours a day, Monday to Friday

About You

We’re looking for someone who is reliable, organised and comfortable working in a busy, varied environment.

You will ideally have:

• Previous administration or customer service experience

• Strong communication and interpersonal skills

• Good attention to detail and accurate data-entry skills

• Confidence dealing with customers and suppliers over the phone

• Good organisational and time-management skills

• A practical, helpful approach and willingness to work as part of a small team

• The ability to manage multiple tasks and changing priorities

Why Join Quantum?

You’ll be joining a friendly, experienced team where your contribution will be valued. This role offers plenty of variety and the opportunity to build your knowledge across customer service, technical support, service coordination and general business administration.

If you enjoy being part of a close-knit team and are looking for a varied administration role with an established Australian company, we’d love to hear from you.