Administration Assistant

The Details…

You will take a lead role in supporting our team to deliver the best possible service. You'll work closely with our field, administration and leadership teams, and contractors, helping to ensure that they can continue to deliver the epic heating, cooling and ventilation solutions and results that our clients need the most.

From managing customer enquiries and communication to supporting job administration and workflow management, helping with invoicing and business documentation and keeping our systems and processes in order, you will thrive here if you enjoy making people’s lives better. You will pitch in at our marketing and customer engagement activities, help manage business improvement projects, notice when your team-mates could use some support and play a vital role in helping improve business efficiency, as well as enhance customer experience, and support the continued growth of the business.

This is a Part-Time role, 24-32 hours per week - we will work with you to agree the hours and flexibility that suit your lifestyle. Our head office is in Mornington, Victoria but our team is spread around Melbourne's South East and the Mornington Peninsula, so whilst you will work predominantly from our Mornington office, there are lots of opportunities where you will be collaborating with and supporting the wider team.

We are a tech-savvy organisation, so it's important that you are eager to learn and quick to pick up new software and technologies. Whilst it will be helpful if you have used ServiceM8, Xero, Microsoft 365 and AI automation tools, experience isn't essential. We’ll make sure you get the training you need.

What's most important is a ‘can do' attitude, great time management and the desire to be part of a collaborative and supportive team.