Assistant Manager, Airport Services (Based in Melbourne, Australia)

Responsibilities:

• Evaluate station staff performance

• Ensure flights are operated in a safe manner

• Ensure good customer service is carried out on a daily basis

• Keep airport operation costs within budget

• Coordinate with airport authorities, catering, and crew hotels on various issues

• Ensure that decisions are made within established company standards

• Regularly visit relevant airport departments or government departments to maintain good cooperation

• In coordination with the Airport team, negotiate and administer all major agreements with the Airport Authority, Air Traffic Control, CIQ, etc.

• Pre-arrange and assist relevant departments from head office before and during their station audit trip

• Ensure GHAs comply with company standards when performing their pre-flight editing/seat control and post-flight duties

• Focus on service delivery, anticipate competitor activities through service product trends, and initiate service strategies in a timely manner to outmaneuver competitors

• In accordance with the Company's Service Delivery policy, ensure the airport team remains focused on the corporate sector to generate premium revenue

• Report to headquarters on station performance and be accountable for their staff’s performance

Requirements:

• Tertiary education or equivalent; a bachelor's degree holder will be an advantage

• Minimum 8 years of airport services working experience, with at least 2 years of managerial experience

• Fluency in English and the local language (both written and oral) is required

• The ability to communicate in Cantonese and Mandarin is an advantage

• Customer-focused with excellent customer service skills and a problem-solving attitude

• Proven supervisory and people management experience

• Ability to work under pressure and in crises, providing direction and front-line support to the airport team

• Proficient in MS Excel, Word, and PowerPoint

• Willing to take shift duties

Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.