Case/Application Support Officer | APS4

Beaumont&Beaumont are seeking applications for APS4 equivalent Case/Application Support Officers to join the Contacts and Application Processing Team within a Commonwealth Government Department in Canberra.

This role is an in-office, full-time opportunity, with a competitive salary, 15.4% superannuation, and access to leave entitlements.

Benefits

• Full-time opportunity.

• Work-life balance with regular office hours.

• Competitive salary with 15.4% superannuation and access to leave entitlements.

• Ability to accrue 7.5 hours flex, plus potential for overtime.

• Good internal well-being structures to support staff.

• Highly professional workplace with training provided.

Skills and Experience:

• Experience working in trauma informed environments engaging with vulnerable sectors of the community in person and over the phone.

• Ability to interpret and apply policy and guidance when actively managing application progression.

• Manage time and plan own workload against performance expectations and apply attention to detail.

• Use appropriate judgement, analysis and problem-solving skills.

• Communicate clearly and concisely, ensuring messages are easily understood by all team members.

• Build rapport and maintain stakeholder relationships.

• Display relevant financial and computer literacy skills.

• Apply established criteria and make accurate evidence-based decisions.

• Strong sense of empathy and ability to handle sensitive, confronting or escalated conversations over the phone.

• Applies legislation, policies, procedures and information management requirements.

Duties:

• Following established processes and policies to support the work of the team, issuing information requests, ensuring compliance with privacy protocols and contributing to operational process efficiency.

• Providing culturally appropriate support throughout the application process.

• Monitoring and reporting progress of applications, maintaining accurate records of information requests and responses, and promptly escalating any discrepancies or issues to senior team members.

• Making and taking inbound calls to applicants to progress application outcomes.

• Actively participating in team meetings, sharing relevant information and contributing to a positive team environment.

• Demonstrating self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with a high workload in a high-risk environment.

• Communicating clearly and concisely with applicants, nominees and institutions when issuing requests for information and taking/reviewing information provided to the Scheme.
  

To be eligible for this role you must be willing and able to obtain a Baseline Security Clearance with the Australian Government Vetting Agency, or have an existing or recently inactive clearance of that level. As such, you must be an Australian citizen to obtain that clearance.

This role involves exposure to details, material and subject matter relating to child sexual abuse. It may also involve phone calls with distressed survivors and collecting abuse information. Candidates should carefully consider their individual circumstances, capacity and resilience to manage the risks associated with working with this content on a day-to-day basis.

For a discreet conversation about this role, please contact the Labour Hire team on 02 6126 4*** or email ***********@beaumontandbeaumont.com.au, citing reference number 5879. To apply, please submit your CV in Microsoft Word format via Seek.