Scheduling & Customer Service Coordinator – Work from Home

Full-Time | $65k–$75k + Super (based on experience) | Immediate Start Available

Join a professional, fast-paced home maintenance team that values great customer service, accuracy, reliability and people who take ownership.

We're looking for a confident, switched-on and highly organised Scheduling & Customer Service Coordinator to join our remote team.

This is an important role within our business. You'll be one of the first points of contact for our customers, helping manage incoming enquiries, coordinating quote appointments for our Area Managers and supporting the wider team to keep our day-to-day operations running smoothly.

We're looking for more than someone who can simply work through a list of tasks. We want someone who is proactive, learns quickly, takes ownership and has the ability and ambition to grow with the role and the business.

You'll often be the first voice a customer hears when they contact our business, so being great with people is essential.

You'll manage incoming calls and enquiries, help customers with their initial questions, schedule quote appointments for our Area Managers and ensure information is accurately captured in our systems.

You'll also work closely with our Area Managers and wider administration and operations team, helping manage schedules, solve day-to-day issues and keep things moving.

It's a busy environment with plenty happening at once. You'll need to be comfortable prioritising your workload, communicating with different people and using your initiative when something needs attention.

While the position is home-based, initial training will be conducted in person in Sydney (approximately 2–4 weeks). You'll also attend monthly team catch-ups in Sydney, so being within reasonable travel distance is essential.

Immediate start available for the right candidate.

• Answer incoming customer calls and emails promptly and professionally.

• Provide a great customer experience from the first point of contact.

• Enter and maintain enquiries accurately in SimPro.

• Book, confirm and manage quote appointments for Area Managers.

• Review and plan quoting schedules to maximise efficiency and minimise unnecessary travel.

• Keep customers updated regarding appointments and changes.

• Maintain accurate customer information, notes, photos and attachments.

• Follow up customers and outstanding enquiries where required.

• Work closely with Area Managers and the wider admin and operations team.

• Assist with other areas of the business and team when required.

• Identify issues, take ownership and help find solutions rather than simply passing problems on.

We're looking for someone who is:

• Confident, friendly and professional on the phone.

• Highly organised with excellent attention to detail.

• Comfortable working in a busy environment with multiple priorities.

• Proactive and willing to take ownership.

• A strong communicator who genuinely enjoys dealing with people.

• Reliable, accountable and able to work effectively from home.

• Confident with technology and able to learn new systems quickly.

• Someone who wants to learn, improve and take on greater responsibility over time.

Previous experience in administration, customer service, scheduling or coordination is highly regarded.

SimPro experience is a major advantage.

Previous experience working in a trade, maintenance, construction or field-service business is also highly regarded — particularly if you've been involved in customer service, scheduling technicians, booking quotes or coordinating jobs.

Experience in insurance claims, property maintenance, facilities management or another high-volume service environment would also be valuable.

You don't need to tick every box. If you're a high-quality customer service or administration professional who learns quickly and has the potential to grow, we'd still like to hear from you.

• 100% work-from-home role following initial training.

• Full-time, permanent position.

• $65,000–$75,000 + super, depending on experience.

• Stable, established and growing Sydney business.

• Supportive, close-knit team.

• Clear systems and expectations without unnecessary micro-management.

• A busy role with plenty of variety.

• Opportunity to learn, develop and take on more responsibility as you grow with the business.

If you're organised, great with customers, enjoy being busy and want to become an important part of a growing team, we'd love to hear from you.