Culinary & Operations Coach (Area Manager)

Company Description

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Job Description

We're looking for a Culinary & Operations Coach to take ownership of a defined region of GYG corporate restaurants. You'll be accountable for food, guest experience, people, safety, and the P&L across your region.

What You'll Do

• Hold the highest standards of food safety and food quality across your region — every menu item, every shift, executed to the GYG Recipe Guide
• Coach Restaurant Managers to deliver an enthusiastic, energetic GYG guest experience — fast, accurate, and memorable
• Drive app ratings, service times, and drive-thru targets by diagnosing barriers and putting proactive plans in place
• Identify strengths and gaps in your management teams, build leaders, and hold people accountable — with respect, documentation, and genuine care for their growth
• Ensure 100% completion of all training, bench planning, and compliance requirements across every restaurant in your region
• Own Food Safety and WH&S compliance — incident reporting, injury management, WH&S reviews, and all scheduled food safety practices
• Review controllable costs including Cost of Goods (COGS), labour, and OpEx weekly with your leaders, identify P&L opportunities, and hold the business accountable to its numbers
• Partner with leaders on LAM planning and support restaurant openings, marketing activations, and business cases for investment

What We're Looking For

• Proven multi-site management experience (e.g. from Retail, QSR, F&B or similar)
• A natural coach who gives direct, honest feedback and uses performance gaps as development opportunities
• Commercial acumen — you can read a P&L, spot the opportunities, and drive action through your team
• A guest-first mindset — you understand that every interaction matters and you coach to that standard relentlessly
• Valid Australian driver's licence and willingness to travel interstate and intrastate
• Strong communication skills, high initiative, and the ability to hold yourself to the same standards you hold others

Why GYG?

• Be part of a fast-growing business with real career pathways and genuine development support
• Work in a culture built on our values: It's All About the Food, Make Every Customer Love Us, Be Real, Got Your Back, and It's Up to Us
• Join a team of people who are passionate, driven, and love what they do — we've got your back
• Become a Franchisee! Work toward owning & operating your own GYG restaurant!

Don't miss this opportunity. Apply now!

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.