Family Support Facilitator - Family Rural Resilience Program

Our Organisation – Who We Are

Since 2001, Centacare, a Social Services Agency of the Catholic Diocese of Armidale, has been a vital part of the local community. We provide a wide range of social welfare services to support individuals, families, and the broader community.

As a Catholic agency, we welcome everyone—regardless of religion, circumstance, ethnicity, economic situation, age, gender, or ability.

Our work is guided by our core values:
Dignity | Community | Cooperation | Support
These principles shape how we deliver programs and support those who need us most.

Role Overview

FMHSS operates under the Department of Social Services guidelines, promoting early intervention, trauma-informed practice, family engagement, collaboration with community services, and strengths-based support for children, young people, and families experiencing or at risk of mental health challenges.

We are seeking a dedicated Support Facilitator to join our team. In this role, you will provide short-term case management and deliver psycho-educational programs for children and young people aged 6–18 years. You will also work closely with families to strengthen their capacity to manage emotional and social challenges, while fostering positive outcomes through a collaborative, family-centred, and strengths-based approach.

Key Responsibilities

• Provide program participants with short-term case management in line with FMHSS guidelines.
• Facilitate psycho-educational programs for children and young people aged 6–18 years.
• Deliver ongoing support to individuals, families, and groups to help manage emotional and social challenges.
• Maintain accurate records, data collation, and reporting in compliance with organisational and contractual standards.
• Build Centacare NENW’s capacity through partnerships with government agencies, community organisations, and other stakeholders.

Skills & Experience We’re Looking For

Essential Criteria:

• Relevant qualifications in mental health wellbeing or related fields and/or extensive experience working with young people and their families with complex needs.
• Experience in case management and program delivery, including development, implementation, and evaluation.
• Ability to engage with complex families and deliver effective support.
• Experience working with Aboriginal and CALD communities.
• Strong relationship-building skills with multi-faceted services.
• Current driver’s licence and ability to travel regularly (including overnight stays).

Your Employee Benefits

We are committed to the organisation’s growth out team members' well-being.  Here’s what you can look forward to:

• Increase Your Take-Home Pay – Access generous salary packaging benefits of up to $18,500 per year for everyday living and entertainment expenses.
• Be Part of Positive Change – Join a dynamic and evolving organisation committed to growth, innovation, and continuous improvement.
• Flexible & Supportive Culture – Work in a collaborative, inclusive, and values-driven environment where your contribution is valued.
• Career Development Opportunities – Expand your skills and advance your career through continuous learning and development opportunities.
• Wellbeing Matters – Enjoy access to our Employee Assistance Program (EAP), providing free and confidential counselling and wellbeing support.
• Recognition & Celebration – Be acknowledged for your contributions through our WOW Awards program, celebrating outstanding achievements and impact.

What Happens Next

To be considered, please submit:

• A covering letter/statement addressing the Essential Criteria
• Your resume

For more information or role-related queries, contact our P&C Team at hr@centacarenenw.com.au.

This is a rolling recruitment process — interviews will be scheduled as suitable applications are received, so don’t wait to apply!
Applications close: 4:00 PM, Wednesday 2nd September 2026

The Diocese of Armidale is committed to safeguarding children and vulnerable persons and to preventing those in our care from experiencing abuse, neglect, exploitation, or harm. Centacare is committed to implementing and maintaining compliance with the NSW Child Safe Standards and the National Catholic Safeguarding Standards and adopts a zero-tolerance approach to the abuse of children and vulnerable people.

All individuals working in the name of the Diocese are required to comply with the Safeguarding Policy and Code of Conduct and to actively contribute to a safe and respectful environment for children and vulnerable persons.

Employment screening requirements apply to this position and include a National Police Check, a valid NSW Working With Children Check, and an NDIS Worker Screening Check where required. These clearances must be maintained throughout employment.

Click Apply below to begin your application via SEEK and join a team that values dignity, solidarity, and the common good