Medical Receptionist

. Treatment Support:

• Assist physiotherapists with treatment procedures, including electrotherapy, therapeutic ultrasound, shockwave therapy, and taping.

• Prepare equipment and materials for treatments, and assist with removing acupuncture needles, cupping instruments, and other tools.

• Guide clients through prescribed exercises, ensuring proper form and technique.

2. Client Interaction:

• Greet and check in clients upon arrival.

• Handle client inquiries in person and via phone.

• Provide basic education on home exercises, stretches, and proper equipment use.

• Conduct follow-up calls to clients post-treatment and send appointment reminders.

3. Administrative Duties:

• Assist with billing, payment processing, and managing appointment bookings.

• Maintain accurate client records, including treatment notes and progress reports.

• Coordinate with medical practitioners, allied health professionals, and insurance companies, and help prepare reports and documents as needed.

4. Clinic Hygiene and Maintenance:

• Maintain clinic cleanliness, including sanitizing equipment, vacuuming, mopping, and dusting all areas.

• Reset treatment rooms between clients, including changing linens and preparing necessary equipment.

• Perform routine checks on therapy equipment and report malfunctions or repairs.

• Manage laundry duties, such as washing and folding towels and linens.

5. Inventory and Supplies:

• Monitor and manage clinical supplies, such as therapy equipment and linens.

• Conduct stock checks as directed and report low inventory to the physiotherapist or clinic manager.

• Assist with reordering supplies when necessary.

6. Communication and Coordination:

• Act as a liaison between clients and physiotherapists, relaying messages or updates.

• Collaborate with staff to ensure smooth clinic operations and client flow.

8. Professional Development:

• Participate in ongoing training sessions and workshops to stay updated on clinic protocols and treatments.

• Attend regular staff meetings to discuss clinic operations and client care.

9. Marketing and Client Engagement:

• Assist with organizing client workshops, community outreach events, or health fairs.

• Help maintain client engagement through newsletters, social media, or email communications and vouchers.

• This position is based across all our clinics Warwick, Victoria Park, Canning Vale and Cockburn must be willing to travel.

Job Type: Casual

Benefits:

• Employee discount

Licence/Certification:

• Full Driver Licence (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person