Receptionist / Administration Assistant – Physio & Health Clinic

Receptionist / Administration Assistant – Physio & Health Clinic

Activate Body Noosa – Noosaville, QLD
Part-time role | 24–30 hours per week

Activate Body Noosa is looking for a capable, organised and friendly Receptionist / Administration Assistant to support the smooth running of our physiotherapy, strength and health clinic in Noosaville.

This role suits someone who enjoys working with people, but also understands that reception is a business-critical administration role. You will be the first point of contact for clients and will help manage the appointment diary, support clinicians, process payments, follow up client enquiries, and keep the front desk running professionally.

About the Role

You will be responsible for creating a warm, organised and efficient client experience from the first phone call through to payment and rebooking.

The right person will be friendly, reliable, calm under pressure, confident using technology, and able to work independently once trained. You will also be open to using modern digital tools, including AI applications such as ChatGPT, Claude or similar platforms, to help improve administration, communication and workflow efficiency.

Key Responsibilities

• Answer phone calls, return missed calls and respond to client enquiries.

• Book, reschedule and confirm appointments.

• Manage the clinic diary and help fill cancellations.

• Greet clients warmly and professionally.

• Process payments and assist with basic invoicing.

• Support clinicians with client forms, referrals and administration.

• Follow up clients who need to rebook or complete forms.

• Keep client records accurate and up to date.

• Use clinic software, email, SMS systems and online forms.

• Use digital tools and AI applications appropriately to assist with admin tasks, communication, workflow and organisation.

• Maintain a clean, calm and professional reception area.

• Complete daily admin tasks without constant prompting.

About You

You will be a good fit if you are:

• Friendly, professional and well-presented.

• Organised, reliable and punctual.

• Confident using computers and common office technology.

• Familiar with, or willing to learn, AI tools such as ChatGPT, Claude or similar applications.

• Able to follow systems, checklists and instructions.

• Comfortable learning new software.

• Good at managing your time and staying on task.

• Clear and polite in person, on the phone and by email.

• Able to take initiative when the diary, clients or admin tasks need attention.

• Comfortable working in a health, fitness or clinical environment.

Essential Skills

• Strong computer and administration skills.

• Clear and professional phone manner.

• Good written communication.

• Attention to detail.

• Ability to prioritise tasks.

• Reliable attendance and punctuality.

• Ability to work independently after training.

• Willingness to learn and use clinic software, online systems and AI-supported tools.

Desirable Experience

Experience in a health, medical, allied health, fitness, wellness or customer service environment would be helpful, but it is not essential for the right person.

Experience with clinic booking software such as Cliniko, Halaxy, Nookal, Best Practice or similar would be an advantage.

Experience using AI tools such as ChatGPT, Claude or similar applications for administration, drafting, organisation or workflow support would also be an advantage.

What We Offer

• Supportive clinic environment.

• Training in our systems and processes.

• A modern clinic in the heart of Noosaville.

• A warm, inclusive team culture.

• A role where your organisation and initiative directly help clients and clinicians.

• Opportunity to be part of a growing health and strength clinic.

• Exposure to modern digital systems and AI-supported administration workflows.

Why Join Us?

Activate Body Noosa is a progressive physiotherapy, strength and health clinic focused on helping people move better, feel stronger and live with more confidence.

You will be part of a clinic that values professionalism, care, organisation, initiative and a high-quality client experience.

How to Apply

If this sounds like you, we would like to hear from you.

Please send your resume and a short cover letter outlining your administration experience, computer skills, availability and why you would suit a front-desk role in a health clinic.

Email: ••••@activatebody.com.au
Phone: 04•• ••• 639