Patient Management Systems Administrator

Company Description

Every institution values excellence. What matters most is why.
Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

Job Description

We are currently looking for a Patient Management Systems Administrator to join our dedicated term. This role is critical in supporting the day-to-day operations of our clinics by managing and enhancing the University's Patient Management System, ensuring smooth functionality and integration for all users.

Your key responsibilities for this role will include:

• Manage the Patient Management System daily, making necessary configuration changes and corrections.
• Provide first-line technical support for clinic operations, including PCs and peripherals, and coordinate escalation when necessary.
• Offer expert advice on policies, procedures, and legal requirements related to Patient Management System, while ensuring system security and protecting against unauthorised access.
• Collaborate with key stakeholders from various departments to integrate the Patient Management System and develop essential reports using Microsoft SQL Server.
• Coordinate with Digital Services and vendors for system upgrades, patches, and troubleshooting.
• Support business analysis, change management, and testing of new systems and upgrades.
• Ensure systems are up-to-date and maintain business continuity plans.

About you
To be successful in this position, you will hold an undergraduate degree in Information Technology (or equivalent industry experience) or health care industry experience, preferably in a systems administrator role.

In addition to the above, you will demonstrate:

• Recent experience with MS SQL Server databases including T-SQL programming or project management experience.
• High level general computer skills including Microsoft 365 Suite expertise and Windows skills.
• Excellent interpersonal and written communication skills including the ability to interact with a variety of clients to provide a high level of professional customer service.
• Demonstrated ability to analyse and resolve client and system problems, lead system innovation and optimisation, prioritise work, and meet deadlines.
• Demonstrated ability to work effectively as part of a team and independently, and a flexible approach to working outside normal business hours to resolve problems or to assist with carrying out maintenance.

What we can offer
This is a part-time (50% FTE), fixed term (12 months) position based at the Griffith University Gold Coast.

As Griffith is a multi-site University you may be required to work across other locations. Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary Range
The full time equivalent base salary will be HEW Level 6 range $94,966 - $101,295 per annum + 17% superannuation. The total FTE package will be in the range $111,110 - $118,515 per annum.

Additional Information

Why Griffith?
As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• 50% fee discount for work related post graduate Griffith degrees 
• Mix of on campus and work from home options available and a supportive work environment
• Salary packaging options and corporate health discounts

How to apply
At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role (please refer to the About You section above and the position description)
• Current curriculum vitae/resume including full contact details

Applicants must have unrestricted working rights. VISA sponsorship is not available for this position.

For further information about this role, please contact Amanda McGuckin. Director of Health Clinics: [email protected].

For application and recruitment advice, please contact Jinita Dhall, Talent Acquisition Partner at [email protected].

Closing date: Wednesday, 9 September 2026 at 11:59pm AEST. All applications must be submitted online. Please allow at least 1 – 2 weeks from the closing date to expect an application update.