Administration Assistant

Are you the kind of person who thrives in a fast-paced environment, takes ownership of your work, and genuinely enjoys helping people?

At The Knight, we’re looking for a high-performing Administration Assistant / Client Services Officer to become an integral part of our growing team.

This is not a traditional administration role. It’s a career opportunity for someone who enjoys being challenged, values excellence, and wants to make a genuine impact every day.

As the first point of contact for our clients, you will play a critical role in delivering exceptional service, solving problems, and creating positive experiences that strengthen relationships and build trust.

If you’re looking for a role where your contribution is valued, your development is invested in, and your performance creates real opportunities for advancement, we’d love to hear from you.

Why Join The Knight?

The Knight is an award-winning leader in Owners Corporation Management, recognised for raising industry standards and delivering exceptional service to clients across Victoria.

Our reputation has been built on professionalism, accountability, innovation, and exceptional client service. We invest heavily in our people because we know our success comes from attracting and developing outstanding talent.

When you join us, you’ll enjoy:

• A supportive, collaborative, and high-performing team culture
• Comprehensive training, mentorship, and ongoing professional development
• Genuine career progression opportunities
• Exposure to a complex and growing industry
• Hybrid work flexibility (up to 2 days per week from home)
• Employee benefits and recognition programs
• The opportunity to work alongside some of the best professionals in the industry

About the Role

This is a dynamic administration and client services position where no two days are the same.

You will be responsible for delivering professional, timely, and accurate support to clients while ensuring enquiries are resolved efficiently and effectively.

You’ll be the person clients trust when they need assistance and the person the team relies on to keep things running smoothly.

Key Responsibilities

• Managing incoming calls, emails, and client enquiries
• Providing exceptional customer service and relationship management
• Accurately triaging and directing client requests
• Coordinating administrative tasks and maintaining records
• Supporting internal teams with operational and client service activities
• Managing competing priorities in a fast-paced environment
• Contributing to continuous improvement initiatives across the business

What We Look For

We’re seeking someone who is ambitious, resilient, and committed to delivering outstanding results.

You’ll stand out if you’re known for:

• Exceptional customer service skills
• A professional and confident communication style
• Strong attention to detail and organisational skills
• The ability to remain calm and solutions-focused under pressure
• Taking ownership and working independently
• Building positive relationships with clients and colleagues
• Strong administration and time management skills
• A proactive mindset and willingness to learn

Most importantly, you’re someone who takes pride in doing things properly and consistently delivers a high standard of work.

What Success Looks Like

In this role, success is measured by:

• Delivering responsive and professional client service
• Resolving enquiries accurately and efficiently
• Building confidence and trust with clients
• Maintaining high standards of administration and follow-through
• Supporting a positive client experience across every interaction

When you perform well, our clients, your colleagues, and the entire business benefit.

This role isn’t suited to someone looking for a quiet, predictable administration position.

It is ideal for someone who enjoys responsibility, thrives in a busy environment, loves solving problems, and wants to build a long-term career with a company that recognises and rewards high performance.

If you’re ready to join an award-winning business, be challenged, grow professionally, and make a meaningful contribution every day, apply now.