Provider Services Officer

Join a purpose-driven organisation making a real difference

At Comlink Australia, we're committed to supporting people to live independently, safely, and with dignity. We are seeking an organised and proactive Provider Services Officer to join our In Home and Community Care team on a part-time basis, working two days per week, with the possibility of increasing hours as the role and service needs grow.

 This is an excellent opportunity for someone who enjoys administration, compliance, stakeholder engagement, and working collaboratively to support quality service delivery. You'll play a key role in ensuring our network of service providers remains compliant, well-managed, and aligned with our commitment to delivering outstanding care and support services.

 Why join Comlink?

• A collaborative team culture where people support one another

• Ongoing learning and career development opportunities

• Flexible work arrangements where possible

• Up to $15,900 tax-free salary packaging

• Paid parental leave and birthday leave

• Up to 1% matched voluntary super contributions

• Employee Assistance Program

 About the role

Reporting to the Provider Services Manager, you'll play an important role in supporting the administration, compliance, and coordination of Comlink's provider network. Working closely with internal teams and external providers, you'll help maintain accurate records, support onboarding and audit activities, and ensure providers meet organisational and regulatory requirements. This is a varied role ideal for someone who enjoys working with systems, building relationships, and keeping processes organised and compliant.

 What a Typical Day Might Look Like

• Supporting the onboarding and ongoing management of Associated Providers

• Reviewing and maintaining provider compliance documentation

• Tracking provider credentials and regulatory requirements

• Preparing and issuing provider correspondence and notices

• Assisting with provider audits and compliance reporting

• Uploading and maintaining records across various digital platforms

• Managing enquiries through the shared inbox and responding to quality and compliance requests

• Coordinating documentation and evidence required for audits

• Working closely with operational teams to ensure adequate provider coverage across service regions

• Building positive relationships with internal stakeholders and external providers

 Other things you might like to know

• Part-time role, 2 days a week with potential to increase

 About you

You'll be someone who combines empathy with sound judgement.

You'll bring:

• Experience in administration, compliance, contract administration, office management, or a similar role.

• Exceptional organisational and time management skills.

• Strong written and verbal communication skills.

• The ability to build effective relationships with internal and external stakeholders.

• Experience working with systems, databases, and digital record management.

• A proactive approach to problem-solving and continuous improvement.

• A Certificate III in Business Administration, Community Services, Finance, or a related qualification (desirable).

• Familiarity with compliance standards, audit processes, health and safety requirements, or regulated environments.

 If you're looking for a role where you can make a real impact, while being supported by a great team, we'd love to hear from you.

Be bold. Be quirky. Be you!

Ditch the corporate script. Tell us who you really are and the value you bring.
Superpowers welcome. Mic drop optional. 🎤✨

 Applications close: 15th September 2026

 About Comlink Australia

Comlink Australia is a purpose-driven organisation where people feel included, supported and respected. We are an equal opportunity employer and welcome applications from people of all backgrounds. We would love to introduce you to our values… 

 Our table is round / See the human / The right way, and again / Brilliantly Bold / Make a little magic