Administration Assistant

About the role

Working alongside the Account Manager, you will assist with the administration and coordination required to effectively manage customer accounts, product ranges and orders. This is a varied role suited to someone who enjoys working in a fast-paced, product-focused environment and is confident managing multiple priorities while keeping things organised and on track.

Key responsibilities

• Providing day-to-day administrative support to the Account Manager

• Creating and processing customer orders accurately and efficiently

• Monitoring orders and following up on progress through to delivery

• Assisting with customer enquiries, follow-ups and general account coordination

• Preparing and maintaining product, pricing and customer information

• Assisting with quotes, presentations, range information and customer submissions

• Coordinating samples and product information for customer meetings and range reviews

• Tracking key dates, order timelines and customer requirements

• Liaising with internal Design, Product Development, Operations and Logistics teams

• Maintaining accurate customer, product and order records

About you

• Highly organised with strong attention to detail

• Proactive and comfortable following up and keeping things moving

• A confident communicator with a collaborative approach

• Able to manage multiple tasks and changing priorities

• Comfortable working with Microsoft Office, particularly Excel, Outlook and PowerPoint

• Keen to learn and develop within an account management and product environment

• Previous experience in administration, sales support, account coordination, order processing or customer service would be advantageous

• Experience within retail, wholesale, homewares, textiles or consumer products would be highly regarded but is not essential