Client Services Officer

Company Description

SGS Australia is a leading provider of Testing, Inspection, and Certification services, supporting multiple industries across the country with trusted expertise and technical excellence. Backed by SGS’s global legacy of over 140 years, we operate one of the largest networks of accredited laboratories and field facilities in Australia, with a network of more than 50 offices and laboratories and over 1,600 employees across Australia. We are accredited by NATA and ISO 9001, ensuring our services meet both Australian and international standards. 

Job Description

As a client services officer as part of the team in Perth, you will be the primary point of contact for clients, helping them navigate our services and providing updates throughout the testing process. Working closely with laboratory teams and internal stakeholders, you'll ensure client needs are met while maintaining compliance with quality and reporting requirements.

Responsibilities include, however not limited to:

• Respond to client enquiries about laboratory services, capabilities, and testing progress.
• Coordinate the preparation, finalisation, and distribution of reports.
• Generate invoices and assist with account and payment enquiries.
• Liaise with laboratory specialists to obtain and communicate technical information to clients.
• Support the delivery of high-quality client service and maintain strong client relationships.
• Ensure reporting processes comply with quality standards and accreditation requirements.
• Assist with data entry, records management, and general administrative activities.

Qualifications

You are organised, proactive, and enjoy working with both clients and technical teams to achieve positive outcomes.

To be successful in this role, you will have:

• Experience in a customer service, client services, administration, or coordination role.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organisational abilities.
• Confidence managing multiple priorities and deadlines.
• Sound computer skills and experience using business systems and Microsoft Office applications.
• The ability to work effectively both independently and as part of a team.
• Experience working in a technical, scientific, laboratory, or industrial environment. (Desirable)

Additional Information

WHY WORK FOR SGS?

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS. 

•    As a company, we have embraced the shift to flexible work
•    Sustainability is embedded in our culture and the way we do business
•    Paid parental leave
•    Paid time for volunteering day and blood donations
•    Corporate health & wellbeing offers
•    Ongoing learning & development 
•    Career development opportunities (Nationally and Globally)
•    SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU

SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.