Front of House Assistant

Why work with us?

At Council, we’re proud of our region. We collaborate with community to achieve truly sustainable outcomes, enhance our enviable lifestyle, and create award-winning places and spaces that are uniquely Sunshine Coast. So, if you love it here as much as we do, and you want to shape our region for the future – you’ll want to join our team!

With the vision to be Australia’s most sustainable region - Connected. Liveable. Thriving, our region is a model of sustainability, where caring for our environment, creating vibrant communities and growing our local economy is a way of life.

About the Role

The Sport & Community Venues Branch plays a vital role in delivering high-quality community facilities that support connection, wellbeing and participation across the Sunshine Coast. The branch manages dynamic venues that host community programs, performances, events and activities, contributing to the region's social, cultural and economic vitality. Working within this team means being part of an environment that helps bring people together and creates memorable community experiences.

As a Front of House Assistant, you will be the first point of contact for patrons, hirers and visitors, helping ensure every interaction is welcoming, professional and efficient. This hands-on role supports the day-to-day operation of Council's community venues through exceptional customer service, venue presentation, event support and cash handling. If you enjoy working with people, thrive in a fast-paced environment and take pride in delivering outstanding experiences, this is an exciting opportunity to make a meaningful impact in your local community.

Key Responsibilities

• Deliver exceptional customer service to patrons, hirers and visitors.
• Maintain venue presentation, cleanliness and hygiene standards.
• Accurately and securely handle cash and venue transactions.
• Promote venue programs, events and facilities to the community.

About you

• Customer focused: you genuinely enjoy helping people and consistently provide friendly, professional and efficient service that leaves a positive impression.
• Reliable and adaptable: you're flexible with your availability, can adapt to changing operational needs and are committed to supporting a variety of events and activities.
• Safety conscious: you understand the importance of workplace health and safety and actively follow procedures to help maintain a safe environment for staff, patrons and visitors.
• Qualified and community minded: you hold (or can obtain) a First Aid Certificate, Responsible Service of Alcohol (RSA) certification and a Working with Children Blue Card, and you take pride in supporting positive community outcomes.

Essential to your success is physical agility and the level of fitness, strength and dexterity to carry out labouring and frequent heavy lifting & bending. As such, appointment to this position is subject to completion of a pre-employment medical assessment.

 Appointment to this position is subject to the satisfactory completion of a Criminal History Check.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits and working styles to suit you:

• Wellbeing: Your wellbeing is important to us therefore we offer several different initiatives such as discounted health related memberships, fitness passport, employee assistance program and development opportunities. 
• Flexibility: We know it is important to balance life and work; therefore, we offer flexible working including a 9-day fortnight and a hybrid WFH model that help you be your best.
• Extras: Those extras make a difference therefore we offer salary packaging options on novated leases, superannuation, smartphones and devices.

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing these criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply Now’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2025-2030.

For specific enquiries contact Eve Mahoney during business hours on 04•• ••• 792.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team ••••@sunshinecoast.qld.gov.au.

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.