Sales Associate (Full-time)

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

SALES ASSOCIATES (FULL-TIME) — POP MART HIGHPOINT

Global Pop‑Culture I Brand-New Store Highpoint I Mid-July Start

Join the POP MART Phenomenon

POP MART is a global pop‑culture and designer‑toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.

As we continue to expand across Australia, we’re hiring permanent Full‑Time,

permanent Part-Time and Casual Sales Associates to join our brand-new store in Highpoint (opening 24th July 2026)

This is a fast-paced, high-volume retail environment, ideal for people who enjoy customer interaction, thrive during busy trade, and want to grow with a global brand.

Why You’ll Love Working at POP MART

Work with products customers genuinely love — collectors, fans and familiesWeekly new releases keep every day exciting and fast-movingClear career progression opportunities within a growing businessJob security with a rapidly expanding global brandMonthly product incentives (post‑probation)Supportive, energetic and inclusive team cultureAnnual POP LAND (Beijing) passA colourful, creative retail environment

What You’ll Do

Deliver Great Customer Experience

Engage customers confidently and provide friendly, energetic serviceShare product knowledge and introduce new collectionsSupport sales targets through upselling and cross-selling

Maintain Store Standards

Replenish stock and maintain strong visual merchandisingKeep the store clean, organised and customer-readySupport deliveries, stock counts and inventory accuracy

Support Daily Store Operations

Process transactions accurately through POSFollow store procedures and loss prevention measuresSupport product launches and peak trading periods

Who You Are

We’re looking for people who are:Confident and customer-focused communicatorsPassionate about retail, pop culture or collectiblesEnergised by fast-paced, high-volume environmentsReliable, positive and able to stay composed during busy periodsQuick learners with strong attention to detailFluent in English (Mandarin/Chinese highly regarded)

Availability Requirements (Important)

Flexible availability across all 7 days is requiredTypical rosters include weekends and late shiftsAble to work shopping centre hoursFor Full-Time, rosters will be structured, either Sunday - Thursday or Tuesday to Saturday with two RDO's off togetherOpen availability during peak season November to January each year

Important Dates - New Store opening

Successful candidates will need to be fully available to support the set up and grand opening of our new store:

Grand opening 24th JulySet up period from 20th July

How To Apply

To apply, please submit:

Your resume (including month/year dates)A short cover letter outlining:

- Why POP MART interests you

- Your favourite POP MART character or IP

- A time you delivered great customer service

Please note: Generic applications may not be considered.

Eligibility

Full permanent working rights in Australia requiredMust be able to commit to permanent full-time availability

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees

because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,

imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of

any other status or condition protected by applicable federal, state or local law.