Office Admin

Young’s Plumbing Service & Fremantle Leak Detection are seeking an exceptional full-time Front-of-House and Office Administration Manager for its busy Fremantle service office.

This person will help manage the daily operations of two service businesses, coordinate approximately 10–12 field staff and supervise one other office team member.

The ideal candidate will be:

• A direct, clear and concise communicator

• Calm, positive and capable under pressure

• Cheerful, optimistic and enjoyable to work with

• A crystal-clear thinker with a strong sense of order

• Efficient, accurate and highly organised

• Friendly and empathetic with customers

• Honest, punctual and dependable

• Comfortable making decisions and solving problems

• Someone who enjoys a challenge and takes ownership

• Able to work closely with a colleague and independently

• Resilient enough for a busy, sometimes frantic service environment

Ideally, they will have:

• Practical experience in a small or family-operated business

• Experience in plumbing, trades, maintenance or another field-service industry

• A strong call-centre and customer-service mentality

• Experience scheduling and dispatching mobile field staff

• Confidence handling a busy telephone system for two businesses

• Experience supervising or guiding another office employee

• The ability to confidently manage office equipment and everyday technology

Experience with the following would be highly regarded:

• ServiceM8

• Xero

• Microsoft Word

• Payroll and wages

• Superannuation administration

• Long service leave records and obligations

• Business banking and reconciliations

• General office administration

• Current driver’s licence

We are willing to train the right person where necessary. Personal qualities, attitude and suitability for the team are more important than ticking every technical box.

The likely responsibilities include:

• Answering and managing incoming calls for two service businesses

• Understanding customers’ requirements and creating clear, accurate job bookings

• Scheduling and coordinating 10–12 field employees

• Communicating precise job details to customers and tradespeople

• Responding calmly to urgent work and changing priorities

• Supervising and working alongside another office employee

• Maintaining orderly customer, job and financial records

• Using ServiceM8 to manage bookings and workflow

• Data entry Xero, payroll, superannuation, banking and administration

• Providing professional and empathetic customer service

• Helping maintain an efficient, positive and enjoyable office

• Full-time

• Fremantle-based

• Approximately $70,000 plus superannuation

• Well-appointed workplace

• On-site or convenient parking

• Training provided where required

• Established, local family business