Customer Service Representative

Who are we?

Empire Office Furniture is Queensland's leading office furniture retailer servicing many high-profile corporate organisations, government departments, local and regional business customers. This Australian owned and operated company has a great reputation in successfully providing quality workstations, seating and furniture for over 40 years. We operate eight retail stores across Queensland and NSW.

The role:

We are seeking a customer-focused, detail-oriented Customer Service Representative to join our Wooloongabba team, specialising in responding to customer enquiries, administration tasks and ensuring the showroom is maintained to company standards, to ensure a positive customer experience.

You’ll be joining a dynamic, talented, and supportive team that thrives on collaboration, problem-solving, and delivering the best outcomes for our customers. We share ideas freely, celebrate wins together, and are always looking for ways to improve and grow as a team.

The position is a part-time role of 32 hours per week. Working days and times will be negotiated with the right candidate in line with operational business needs.

Key responsibilities

You’ll be the first point of contact for our customers, ensuring they receive prompt, accurate, and friendly service. Your responsibilities will include:

• Provide exceptional customer service based on your product and industry knowledge.

• Preparing accurate and competitive quotes based on customer needs.

• Processing orders and ensuring all details are correct before dispatch.

• Liaising with suppliers, warehouse, and delivery teams to ensure smooth order fulfilment.

• Following up on quotes to convert opportunities into sales.

• Maintaining accurate customer records in our CRM system.

• Providing product information, availability, and delivery timelines to customers.

• Supporting the sales team with administrative and service tasks.

All about you

We’re looking for someone who is:

• Customer-focused – passionate about delivering great service and building relationships.

• Organised & detail-driven – able to manage multiple tasks without missing the small stuff.

• Tech-savvy – comfortable using CRM systems, email, and Microsoft Office.

• A strong communicator – clear, friendly, and professional in both written and verbal communication.

• Proactive – able to follow up leads, resolve issues, and take ownership of tasks.

Preferred experience:

• Previous experience in a customer service, sales support, or admin role (ideally in retail, eCommerce, or similar).

• Exposure to quoting and order processing.

• Knowledge of office furniture products is a bonus but not essential – full training will be provided.

What we offer:

• A dynamic, safe and supportive work environment.

• Work/Life Balance.

• Comprehensive training to help you succeed.

• A company that values its workforce.

• Opportunities to work with a variety of corporate and government clients.

• Potential for growth and advancement within a leading Australian office furniture company.

Ready to take on a new challenge? Apply today and become part of the Empire team!