Medical Receptionist

Role Overview

We are seeking an enthusiastic and experienced Medical Receptionist to join our clinic in Woden. This is a full-time position that will play a vital role in providing exceptional customer service and administrative support to our patients and clinical staff. The Medical Receptionist plays a key role in ensuring a smooth, efficient, and patient-focused experience within the clinic.

Responsibilities:

Patient Check-In / Check-Out:

• Welcome all patients and visitors in courteous and professional manner.

• Complete patient check-in by verifying identity and ensuring records are up to date.

• At check-out, process payments accurately, issue invoices/receipts, schedule follow-up appointments

• Ensure correct billing categories and item numbers are used as per doctors’ instructions.

Appointment Scheduling:

• Perform appointment bookings by confirming, scheduling, and adjusting appointments as needed.

• Ensure smooth patient flow, manage recalls and reminders.

• Make follow-up appointments in accordance with clinic processes.

Phone & Email Communication:

• Handle incoming phone calls and emails promptly and professionally.

• Respond to patient enquiries, provide clear, accurate information.

• Communicate practice policies, expected wait times, and any relevant instructions.

• Manage high phone volumes effectively while maintaining exceptional customer service.

Patient Records Management:

• Maintain accurate and up-to-date patient information in the Practice Management System.

• Ensure all data is entered correctly.

• Ensure confidentiality and compliance with privacy regulations at all times.

Billing & Financial Transactions:

• Follow doctors’ instructions accurately regarding appointment types and billing categories.

• Process patient billing across Medicare, DVA, Work-cover, Private billing, and other payment categories accurately in line with practice guidelines.

• Reconcile EFTPOS transactions daily.

• Maintain financial records, generate invoices, and manage outstanding accounts by following up payments as per policy.

Clinical Documentation & Referrals:

• Manage incoming and outgoing mail, scan and file documents.

• Ensure all correspondence is correctly attached to patient records.

• Support clinicians by preparing and processing paperwork as required.

• Accurately process referrals and other clinical documentation in a timely manner.

Office Presentation:

• Ensure the reception and waiting areas remain clean, organised, and welcoming at all times.

• Ensure reception-related stock levels are adequately maintained.

Clinician Coordination & Compliance:

• Liaise with specialists, allied health professionals, and external service providers where required.

• Follow all practice policies, procedures, including privacy & confidentiality.

• Participate in quality improvement initiatives, meetings, and required training activities.

Experience:

• At least 2 years work experience in a GP clinic front desk operations using Best Practice software.

• Proficiency in medical practice software, email and general computer applications.

Skills:

• Excellent verbal and written communication, interpersonal, and customer service skills.

• Excellent organisational and multi-tasking abilities, with the capacity to prioritise tasks and work efficiently under pressure.

• High level of accuracy and attention to detail.

• Enthusiastic, self-motivated, and willing to learn attitude

• A proven track record of punctuality and reliability

• Ability to work alone as well as being a team player within a multidisciplinary team.

• Ability to maintain patient confidentiality and act with professionalism at all times.

• A genuine interest in the healthcare industry and a commitment to providing high-quality patient care

What We Offer:

• A supportive, positive and professional working environment.

• Competitive Hourly rate based on experience.

• Opportunities for training and ongoing professional development.

• Genuine opportunity for career progression if that’s your ambition.

• No weekend or public holiday work.

If you are a compassionate and a motivated Medical Receptionist looking for a rewarding role in a GP clinic, we would love to hear from you! Please send your CV and cover letter addressing the key selection criteria to *****@olika.com.au. Shortlisted candidates will be contacted for interviews.