Receptionist (Medical)

The Role - Casual with future potential to part time .

An exciting opportunity is available to add an additional experienced Receptionist to join our close-knit team in Starhill Medical Centre. We are looking for a Receptionist who is proactive, flexible and able to work under pressure when required. You will have excellent communication and interpersonal skills and thrive working in a team environment. Generous remuneration. 

Responsibilities

• To provide a high quality first point of contact for all patients and customers

• Answer incoming calls to the clinic, redirect and take messages

• Provide a welcoming and supportive environment for patients, greeting patients as they come into the clinic, assisting with any paperwork and handling enquiries in a timely and professional manner

• Booking future appointments using Best Practice Software

• Invoicing for medical consultations

• Updating histories and records

• Facilitate communication between patients, the doctors and nurse as required

• Maintain confidentiality of company operational, personnel and financial details as well as patient privacy

• Ensure that medical or other billing is carried out correctly

• Administrative tasks-scanning, data entering, emailing.

• Maintain a high level of accuracy when recording and maintaining patient, clinic and service information

About the applicant

To be successful in this role, the right candidate will need to:

• Be compassionate and have a caring disposition

• Have an eye for detail and desire for things to be accurate and complete

• A friendly approach and patient-centred focus

• Be well presented

• Required to cover shifts as required (annual leave and sick leave cover)

• Have a calm and considered demeanour when under pressure

• Be motivated to learn and want to continue to grow their skill set and experience over time

Preferred Criteria

• Previous Medical Reception experience preferable

• People Skills

• Well-developed verbal and written communication skills

• Intermediate level computer literacy

• Ability to provide effective customer service in a professional manner

• Ability to work autonomously and as part of a team

• Excellent organisational skills and the capacity to take initiative, to follow instructions

• Knowledge of medical terminology and health systems (e.g. Medicare) is highly desirable

• Knowledge of Best Practice Software

Why Join Us?

• Generous Remuneration - Salary commensurate with experience

• Fantastic Working Environment - Fully resourced facility and a friendly, supportive team!