Business Analyst (Agentic workflows) - South Bank, QLD

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something amazing – travel!  

The Business Analyst will join the Integrations Services division, who are responsible for the Common Core services that power Flight Centre. The team create Booking Management capability, enabling our brands and experience teams to effectively search, cart, book and manage travel products.

As we build agentic ways of working across our engineering organisation, this role sits at the intersection of domain expertise and AI-powered delivery. You'll work directly with business stakeholders and engineers to capture complex business knowledge and transform it into the context that powers our future workflows — the system prompts, knowledge bases, and structured artefacts that agents and humans alike will rely on.

Day to day:

• Capture and transform business requirements and domain knowledge into human and agent-readable context to inform engineering system design
• Author and maintain agentic context artefacts — system prompts, domain knowledge bases, tool definitions, and structured business rules
• Consolidate requirements across multiple competing stakeholder groups — product, finance, data, engineering, and suppliers — negotiating trade-offs and driving to a single coherent spec
• Collaborate with product stakeholders, engineers and solution architects to ensure agentic system design accurately reflects business intent and domain constraints
• Conduct gap analysis across current-state processes and proposed agentic solutions, surfacing risks and recommending mitigations
• Maintain high-quality documentation for all solutions, ensuring implicit domain knowledge is externalised and accessible to both humans and systems

You'll be perfect for the role if you have:

• 5+ years as a Business Analyst in technical software engineering environments
• Demonstrated experience working with transactional or financial systems — booking platforms, payments, ERP, or similar domains
• Hands-on experience using AI tools to build and iterate on system context — including authoring system prompts, structuring knowledge bases, and refining context artefacts based on model output
• Proven ability to work across multiple stakeholder groups simultaneously, negotiating conflicting requirements and consolidating them into a coherent, actionable specification
• Experience working directly with engineers and solution architects as a peer, not just a conduit
• Comfortable operating autonomously with a senior reporting line and minimal supervision

What you will enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place to Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised, ongoing Learning & Development via communities of practice. Dedicated time to learn, share and collaborate skills, interests and goals, as well as contribute your own expertise and insights of others.

⭐Innovation Days where you have the opportunity to create, collaborate, and bring innovative concepts to life! 

🧑‍💻Dedicated Engineering Days, often hosted by technology partners off-site, where staff have an opportunity to increase knowledge and skills, and test out new and exciting technologies. 

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

♀️Women in PM&E group - this comprehensive program aims to foster gender diversity and empower and support women in their pursuit of successful careers in technology. It encompasses a variety of initiatives, workshops, mentorship opportunities, and networking events.

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within 

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026) 

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Irreverence. Ownership. Egalitarianism. 

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