Business Analyst AI & Automation - South Bank, QLD

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel!

We're building the future of AI and automation at Flight Centre Travel Group, and we want a Senior BA who's excited to be part of it!

This isn't a traditional BA role. You'll work shoulder-to-shoulder with AI engineers, data scientists and automation developers, not handing off requirements over a wall, but solving problems together from day one. If you would like to help us identify where AI and automation can genuinely move the needle, frame the problem clearly, and stay close to delivery so the solution actually lands and delivers value, we encourage you to apply.

What you'll do:

• Partner with the business to find AI and automation opportunities worth pursuing
• Run joint discovery alongside engineers, process walkthroughs, current/future state, technical feasibility
• Translate ambiguous problems into clear, testable requirements
• Define what "good" looks like for AI outputs (accuracy, edge cases, human-in-the-loop) and automation outcomes (straight-through processing, exception handling)
• Stay close through build and test, available for fast clarifications
• Capture the value delivered post-deployment so we know what's working

What we're looking for:

• 2+ years experience in a Business Analyst or equivalent role, with demonstrated experience gathering and documenting requirements for digital, automation, or AI-related projects
• Genuine comfort with ambiguity and an appetite for hard problems
• Some exposure to AI, automation or data science work and curiosity to go much deeper
• Strong process analysis, documentation and communication skills
• A collaborative, iterative way of working, you don't believe in 50-page specs

Brownie points:

• Tertiary qualification in Business, Information Systems, Computer Science, or related field
• Relevant certifications in business analysis (e.g. CBAP, IIBA)
• Additional qualifications in AI, automation, or data

What we're not looking for:

Day-one mastery of every AI platform or automation tool. We hire for mindset and trajectory, not checkboxes. If you're curious, capable and ready to learn fast, this role is for you! 

What you'll Enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

👐🏽 Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability 

🎉Development: Individualised Learning & Development pathway options

🔧Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

💛 Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

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