Business Analyst, AI

Permanent opportunity, based out of our Brisbane or Sydney office.

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety, in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

As a Business Analyst, AI, you’ll work across a broad portfolio of initiatives spanning Finance, Procurement, Payroll, People and Culture, and Legal.

This is a varied role that combines business analysis, project delivery and strategic problem-solving. You’ll support system implementations, process improvements and business-as-usual initiatives, helping teams move from an identified need through to a practical and well-managed outcome.

Depending on the initiative, you may lead the analysis and hand over clear requirements for delivery, or take ownership of the work through to implementation.

You’ll:

• Lead business analysis and delivery activities across a portfolio of corporate initiatives.
• Work with senior stakeholders to understand strategic priorities, define business problems and shape practical solutions.
• Translate business needs into clear requirements, process changes, delivery plans and measurable outcomes.
• Run smaller projects or discrete workstreams from discovery through to implementation.
• Support system implementations across functions such as Finance, Procurement, Payroll, People and Culture, and Legal.
• Manage scope, priorities, risks, dependencies, decisions and stakeholder expectations.
• Facilitate workshops, develop options and recommendations, and support business case and investment discussions.
• Assess impacts across process, people, data, systems, controls and operating models.
• Partner with technology, vendors, product teams and business SMEs to coordinate delivery.
• Support testing, readiness, communications, training and transition into business-as-usual operations.
• Identify opportunities to simplify processes, improve controls and make better use of technology.
• Champion the responsible use of AI across the division, helping teams identify practical opportunities to improve productivity, decision-making and ways of working.

• Experience working as a Business Analyst, Project Analyst or Project Manager across corporate or enterprise environments.
• The ability to move comfortably between strategy, analysis and hands-on delivery.
• Experience running smaller projects or workstreams, including planning, governance, risk management and stakeholder reporting.
• Strong requirements gathering, process mapping, options analysis and problem-solving skills.
• Experience supporting system implementations and business process change.
• Confidence working across functions such as Finance, Procurement, Payroll, HR or Legal.
• Strong stakeholder management skills, with the ability to influence at both operational and senior levels.
• The ability to bring structure to ambiguity and turn ideas into clear, achievable plans.
• Experience supporting testing, business readiness and implementation.
• A practical understanding of AI and an interest in helping teams adopt it responsibly and effectively.
• A relevant qualification or equivalent practical experience.

Experience in aviation, shared services, enterprise systems, transformation or technology-enabled change will be highly regarded.

• Discounted flights for you and your loved ones, including $1,000 worth of travel credits per year.
• A flexible, hybrid work style. Work from home or the office and adapt your location to suit your style and needs.
• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy and lunch options downstairs, plus a five-minute walk to the Busway, a rooftop restaurant, onsite gym and South Bank Parklands just across the road.
• Discounts on travel insurance, lounge membership, car hire, accommodation and experiences worldwide.
• Cheaper hospitality, retail, technology, beauty and wellness services.
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health.
• ‘Dress for Your Day’, giving you the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.

We’re ready to hear from you. Apply now.