Senior Business Analyst - 12-Month Fixed-Term Contract Hybrid

About Us

We’re known for being the country’s most popular rewards program, helping over 10 million Australians get more of what they value beyond the checkout. And through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members. Plus, we’re also the winner of Canstar Blue's 2023, 2024 and 2025 Most Satisfied Customer award for Rewards Programs 🥇🏆 

But, we're more than the card you carry around in your wallet or the app on your phone! Our diverse team is located all over Australia, and our incredible office is located right in the heart of Melbourne CBD. Staying true to our flexible working policy and people-centric culture, we ensure all our team members are set up to work remotely across Australia. We are outcomes-focused, and everything we do is aligned with our core principles - Own, Act and Inspire. 

Your Role

The Senior Business Analyst will play a key role in the Reimagine Program, which has a mission to deliver new and improved automation and AI platforms that provide more value for Flybuys members and partners when it comes to points collection and personalisation of offers and campaigns.  

The role will be one of the first at Flybuys to use AI tools in specifying requirements and solution designs, focusing on the development of a body of knowledge that allows for context engineering by agents.

Key accountabilities:

• Collate, develop and maintain a comprehensive knowledge base that covers the breadth of the offers and campaigns ecosystem, including both as-is and future state focus, through workshops, stakeholder discussions, and using Copilot to trawl existing knowledge repositories. 
• Collaborate with business and product team members to determine priorities for the program.  
• Collaborate with enterprise architects to ensure the future state view of the offers ecosystem is grounded in key user and system needs that solve current problems. 
• Collaborate with the Reimagine team in experimenting with proof of concepts and other tools to prove out whether ideas should be persevered with or to pivot to something else. 
• Develop visual aids and other artefacts to assist the business and product team members in developing business cases for funding Program initiatives. 
• Work with AI tools to develop detailed requirements, user stories and associated test cases in collaboration with the engineering team and manage the review and approval process with business stakeholders. 
• Support the delivery team through the end-to-end development cycle, ensuring what is being built meets the needs identified. 
• Drive the inception process, ensuring prioritised initiatives are understood by the team and ready for the delivery pipe. 
• Facilitate any backlog grooming or planning required within the squad and work with the Program Manager to ensure progress is tracked and communicated. 
• Collaborate with engineering, design and product team members to thoroughly test built functionality inline with the Flybuys quality assurance standards. 
• Assist the Program Manager with dependencies management outside of the team, e.g. deliverables from other teams or external vendors. 
• Assist the Program Manager in identifying and mitigating issues and risks throughout delivery. 
• Work with the relevant teams to determine how to operationalise the changes being delivered by the initiative and work with them to develop change plans. 
• Work with the Program Manager and other responsible teams to ensure the change plan is delivered and the new or improved platform is in the hands of those who will own it moving forward. 
• Keep track of the success of the change implementation, ensuring any gaps are filled and lessons learned are rolled into the next plan. 

Your Experience

• You’ve been a Senior Business Analyst for a digital or technology delivery team for at least 5 years, and bonus if you’ve also done Product Ownership or equivalent. 
• You’ve been a scrum master, iteration manager and/or delivery lead, either directly in such a role or as part of your BA responsibilities. 
• You’ve managed roadmaps and backlogs, and you’ve got extensive experience breaking down the work to be done.  
• You’ve worked with or deeply explored how AI tools are changing the practice of Business Analysis. 
• You’ve worked in Agile and organisations and understand lean ways of working, it’s not new to you and it comes naturally. 
• You’re competent with Atlassian products (Jira, Confluence, etc) and know your way around Code repositories like GitLab and you may have explored code development agents like Kiro. 
• You’ve successfully managed cultural, process, system and/or transformational change in some form, not necessarily as the leader but you understand change management concepts and pitfalls. 
• Tertiary qualification in Business or Information Technology preferred. 
• Proactive and internally motivated, you work autonomously and need little direction. 
• You understand your stakeholders and how to influence them to get the job done. 
• You know how to adapt your ways to fit in with your core team, aligning with what they need from you and how they operate. 
• You have amazing attention to detail, but you always link that detail to the bigger picture. 
• Your focus is always on the outcome as you deliver the output to achieve it. 
• You notice things most others don’t and you’re four steps ahead of everyone else. 
• You understand and love working with technology and your curiosity has you trying out new things. 

Your Benefits!

We offer our valued team members a stack of exclusive benefits! To name a few...

• Flybuysflex | work from anywhere, measured on outcomes
• Two well-being days per year!
• Volunteer leave
• Ongoing learning & development programs and opportunities
• My Coles and Wesfarmers team member discount card
• Be Well Programs – Mind/Body/Soul
• Quarterly All Team events
• Hybrid social events
• New starter kit merchandise 

Be You, With Us. Apply today!

We value ways of working that work for everyone and use our different strengths to make us stronger. We work hard to make sure everyone’s voice is heard and respected equally, regardless of identity, background, position, ability or lifestyle.

It is a condition of employment that successful applicants undergo a National Police Check prior to commencing.