Visitor Services Assistant (Pedal and Flipper) Pool

Pool ref No: PA2620VSA

Salary/Level: Level 1, $34.7747 - $39.6544 per hour plus 25% casual loading plus Superannuation

Tenure: Casual

Location: Rottnest Island, Western Australia

Pedal & Flipper is one of Australia's largest bicycle hire operations, offering pedal bikes, electric bikes, mobility equipment, and other recreational items to Rottnest Island visitors. The team of Visitor Services Assistants plays a key role in delivering high-quality service as part of the Rottnest Island Authority. The business operates year-round, and the team assists customers with hire transactions on a seven-day roster. Pedal & Flipper is part of the Visitor Services Directorate, which also manages Stay Rottnest rental accommodation and the Rottnest Island Visitor Centre.

The successful applicant will be required to possess or obtain a current and satisfactory National Police Check prior to commencement.

Application Instructions:

To allow the selection panel to make an accurate assessment of your application, please submit the following:

• A covering letter.
• A written response addressing the four (4) requested criteria below (in no more than one (1) pages).
• A current CV, including the details of two referees with one being a recent or current manager/supervisor.

Selection Criteria

1. Demonstrated experience in the delivery of superior sales and customer service within a busy tourism, recreation or retail environment.
2. Demonstrated ability to resolve customer service issues.
3. Demonstrated ability to handle cash and accurately balance takings using a retail Point of Sale or web based booking system
4. Ability to work in a high-pressure environment where physical fitness is a factor.

Please click “Apply” and you will be redirected to the WA Government Jobs Board website at https://search.jobs.wa.gov.au/ where you can submit your application online.

For further information about the Rottnest Island Authority, please visit https://ria.wa.gov.au/.

For further job-related information, please contact Marisa Pittuck on 04•• ••• 105.

Closing date: Wednesday, 2 September 2026 at 12 noon AWST (2pm AEST). No late or pro forma applications will be accepted.