Customer Service Officer

THE POSITION:

The Customer Service Officer is responsible for the provision of front desk and kiosk related duties to all Leisure Centre patrons. This includes general reception and customer service duties, including phone enquiries, cash handling, bookings for centre run programs, selling memberships and general administrative duties relating to the role.

This role is best suited to someone who has a real passion for customer service and loves to go above and beyond to create a positive and enthusiastic customer experience

ESSENTIAL

• Experience in sale and promotion of goods and services and reception services.
• Experience working within a customer service environment and delivering a high level of customer satisfaction.

DESIRABLE:

• Experience with computerised point of sale systems and membership sales
• Experience in a leisure centre/hospitality environment
• Ability to apply initiative and problem solve on issues and implement an appropriate course of action.
• Conflict resolution and interpersonal skills
• Ability to demonstrate flexibility, diplomacy, confidentiality, as well such professional working behaviours' such as honesty and motivation.

SALARY & EMPLOYMENT CONDITIONS

• Casual Positions- various hours per week
• $36.47 per hour which is Grade 2 entry level, 25% loading is offered for casual employees, penalty rates for weekend work, plus 12% Super
• A uniform is provided
• Hours of Work:Between 5am to 11pm Monday to Sunday. However, commencing and finishing times will be flexible and depend on operational needs

FURTHER CONTACTS: Enquiries regarding the position should be directed to Donna Fairholm on 9725 0335 or dfairholm@fairfieldcity.nsw.gov.au

CLOSING DATE: Sunday 23 August 2026 at 4.00pm.

HOW TO APPLY: Applications must address the knowledge, skills, qualifications and experience required in the Position Description. A position description is available from the contact person listed above, or from Council's Website. To apply online visit Council's websitewww.fairfieldcity.nsw.gov.au/fccjobs. Applications should be addressed to the undersigned and received by the closing date. Applicants must be prepared to undergo a medical examination at Council's expense.

Fairfield City Council is a smoke-free workplace and is an EEO employer. As an inclusive workplace, we support reasonable workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.

Applicants must have the right to work in Australia, and may be required to undertake a national police clearance as part of the recruitment process.

We kindly ask for no recruiters at this stage.

NOTES:

Your application is being process through our new recruitment system; we really appreciate your understanding and patience. If you have any feedback, please feel free to reach out to use at careers@fairfieldcity.nsw.gov.au

Suitable candidates may be placed on a talent pool or eligibility list for future identical, or similar positions for a period of 12 months.

Please upload documents in PDF format.

Please regularly check your 'junk mail' or ensure our email address careers@fairfieldcity.nsw.gov.au is set to 'trustworthy'.

PO BOX 21 BRADLEY CUTTS

FAIRFIELD NSW 1860 GENERAL MANAGER