Customer Service Officer

 As a Customer Service Officer working at our premier leisure facilities, including The Harold Holt Swim Centre and Prahran Aquatic Centre, you will be the first point of contact for our members and visitors. Your excellent communication skills, friendly attitude, and attention to detail will ensure that every guest enjoys a positive and welcoming experience.

You will provide accurate information about our facilities, programs, and memberships, both in person and over the phone, while maintaining a professional and efficient front-of-house presence.

What’s on Offer

• An inclusive, community-focused working environment
• Multiple casual positions
• Hourly rate of $45.34 + 12% superannuation

Key Responsibilities

• Deliver a consistently high level of customer service to internal and external stakeholders
• Provide up-to-date and accurate information regarding centre facilities, services, and programs
• Supervise public entry and manage transactions in accordance with council and centre procedures
• Maintain a professional and approachable manner at all times

What We’re Looking For

To be successful in this role, you will need :

• A current Employee Working with Children Check
• Valid CPR and First Aid (HLTAID009 & HLTAID011) certifications
• Excellent communication and interpersonal skills
• Proven ability to manage transactions accurately
• Previous experience in a busy, customer-facing environment
• Availability to work a flexible roster including early mornings, evenings, and weekends (shifts typically range from 4–5 hours)

 To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.

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