Customer Service Officer

Our Vision is a better tomorrow where all people can belong. 

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

About the Centre

Kensington Community Aquatic and Recreation Centre (KCARC) is a vibrant, family-friendly facility that plays an important role in supporting the health and wellbeing of the local community. Open year-round, the centre features a 25-metre indoor pool, a purpose-built Learn to Swim pool, a fully equipped gym, a dedicated reformer pilates studio and three multi-purpose courts, creating opportunities for people of all ages and abilities to be active.

About the role

As a Customer Service Officer at Kensington Community Aquatic and Recreation Centre (KCARC) you will be greeting members, responding to enquiries via email, phone or in-person, as well as performing general but important administrative tasks. Our Customer Service Officer's always put the customer experience at the forefront of all interactions with people within the community. Some of your responsibilities will include:

• Provide customers with sales solutions when enquiring about memberships and programs
• Conduct centre tours with prospective members
• Follow up customers and members as required
• Promote available programs and services
• Accurately receipt, process and balance customer payments
• Important administrative tasks and account support

This is a full time position and the hourly rate is $27.97 per hour + Superannuation + Y Benefits.

About you

With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.

You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.

Qualifications & Experience

• HLTAID009 Provide Cardiopulmonary Resuscitation
• HLTAID011 Provide First Aid
• Prior experience in a similar role is desirable, but not essential

Benefits

At the Y Victoria, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

• Flexible working and rostering arrangements
• Opportunities for career development and growth
• Free access to gyms, recreation, and aquatics centres across the state
• Free access to the Virtual Y – online health and wellness
• Savings on health insurance, discounted cinema tickets & access to workplace banking benefits.

Commitment to Child and Young People Safety

YMCA Victoria (the Y) has robust policies and practices to prevent harm to children and young people. The Y is committed to identifying and removing potential risks and hazards. All positions are subject to a satisfactory Police Check, Working with Children Check and a pre-employment medical declaration prior to commencement. 

How to Apply   

If this is you, click the Apply button.

Y Victoria is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds.

Y Victoria are proud to be a 2026 Circle Back Initiative Employer, we commit to respond to every applicant.