CHARCOAL CLOTHING | Retail Store Manager | Westfield Chermside

Established in 2016, CHARCOAL has evolved into a modern, elevated yet accessible womenswear label delivering sophisticated, versatile pieces designed in-house. Our elevated staples transition seamlessly from day to night, embodying tough femininity with effortless self-expression.

The Store Manager plays a pivotal role in driving exceptional customer experience and operational excellence. This position oversees HR functions, inventory management, visual merchandising, staff development, and financial performance.

You will work closely with our Training, Marketing and Product Coordinators to ensure the store runs efficiently, meets sales objectives, and provides a motivating and inclusive environment for both customers and staff.

We’re looking for a proactive leader with a can-do mindset—someone who inspires their team, leads by example, and is committed to continuous growth.

Leadership & Team Development

• Recruit, onboard, coach, and performance-manage a high-performing team.

• Deliver ongoing training and foster a culture of accountability, positivity, and growth.

Customer Experience

• Model exceptional service behaviours and drive a customer-first culture.

• Support conversion, UPT, AOV, loyalty capture, and service consistency in line with brand expectations.

Operational Excellence

• Oversee daily store operations, ensuring compliance with company policies, procedures, and service standards.

• Maintain a clean, organised, and efficient store environment.

Inventory Management

• Manage stock control processes, ensure accurate inventory levels, and implement strategies to optimise product availability and minimise loss.

Visual Merchandising

• Execute VM direction and maintain a strong brand identity through impactful and commercially driven displays.

Financial Performance

• Drive sales results through data-led decision-making, team coaching, and strategic planning.

• Monitor wage spend, productivity, and store profitability.

Communication & Collaboration

• Maintain clear communication with the Area Manager and HQ teams.

• Provide insights, feedback, and reporting to support wider business success.

At CHARCOAL, you'll join a dynamic and supportive team passionate about delivering exceptional results while creating an empowering, positive in-store culture.

You’ll receive:

• Ongoing learning, development, and pathways for internal progression.

• Generous product discounts, incentives, and a curated wardrobe allowance.

• A fun, energetic team environment with strong support from HQ.

• The opportunity to contribute ideas, initiatives, and store-level improvements.

• Full-time, 38 hours per week

• Tuesday–Saturday roster

• Must have full Australian working rights

If this sounds like the challenge you’ve been looking for and you have relevant experience, we’d love to hear from you.

Only successful applicants will be contacted for an interview.