Customer Experience Team Member

About the role

This role is responsible for frontline service delivery to customers of all ages and abilities who require information, assistance, and access to the leisure centre.

We currently have two permanent part-time positions (up to 30 hours per fortnight each role) for enthusiastic, friendly and passionate Customer Experience Team Members that would like to be an integral part of creating and maintaining a healthy and thriving community within the Swan Active Beechboro facility.      

Key accountabilities include, but are not limited to;

• Foster effective and genuine relationships with customers by helping people connect with one another.
• Undertake point of sale transactions and reconciliation of registers following City of Swan practices and guidelines.
• Provide a range of information on the Centre's services, programs, and activities to customers either face to face, phone, or through online digital communication channels.
• Be courteous, respectful and a great host with all customer interactions no matter age, ability, or culture.

About you

The successful candidate will have the following:

• A friendly and helpful disposition – a great host to our customers.
• Experience in customer service and cash handling.
• A flexible attitude and willingness to learn.
• Availability to work early mornings (from 5:00AM), evenings (until 9:00PM) and weekends.
• A satisfactory National Police Certificate.

For more information about the role, please refer to the position description.

About working with us

The salary for this position will be from $68,344.13 to $74,382.16 per annum pro rata, depending on the skills and experience of the successful applicant.

You will also enjoy benefits, including

• Excellent leave entitlements, e.g. purchase additional leave, Local Government public holiday
• Generous superannuation contributions up to a total combined 17 per cent
• Comprehensive employee wellness program
• Generous study assistance (terms and conditions apply)
• Travelsmart allowance to support public transport use or cycling to work.

About the City

The City of Swan covers 1,042 square kilometres, representing nearly 20 per cent of the Perth metropolitan area. It includes 42 suburbs from Bullsbrook to Bushmead, Ballajura to Gidgegannup, and it is among the fastest-growing regions in Western Australia. The City is home to the iconic Swan River and the internationally celebrated Swan Valley, founded in 1829. It is a sought-after destination to live, work, and visit, combining quality services and amenities with a beautiful natural setting.

The area also holds profound cultural importance for the Whadjuk Noongar people, reflecting more than 40,000 years of connection to the Derbal Yerrigan (Swan River). Today, the City is a dynamic and diverse community, where one in three residents was born overseas, and one in five speaks a language other than English at home.

Our purpose is to improve the quality of life for our community by delivering our vision of ‘one city, diverse people, culture and places’ through shared values of respect, excellence, accountability and leadership.

At the City of Swan, we are committed to recruiting and retaining the right people and creating a great place to work. We offer our employees real careers, real impact, and real rewards.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ+, with disability, a culturally and linguistically diverse background, and people of all ages.

For more information about this position, please contact Jack Palmer directly at (08) 9207 8***.

For queries regarding the application process, please contact our friendly People Services team on (08) 9267 9***.

To apply, please submit a cover letter that outlines your qualifications and experience and why you would be a good fit for this role, and a resume via the link.

Closing date: Sunday, 13 September 11PM AWST

The City of Swan reserves the right to commence shortlisting and interviews earlier than the closing date. The City also reserves the right to close the vacancy early; therefore, if you are interested in this position, please submit an application as early as possible.

*No agencies, please.