Front Desk Coordinator - Full Time

Are you ready to take the next step in your career with a practice that values excellence, precision, and compassionate care?

At Victorian Dental Group in Malvern East, we are more than just a clinic, we are a highly regarded boutique practice delivering premium dental care with a personalised and personalised service. Our team is dedicated to professional growth, precision in patient care, and fostering a welcoming, patient-centred environment.

With a 4-day work week, above-award wages, and a culture that prioritises continuous learning and collaboration, this is an opportunity to be part of a high-performing team that sets the benchmark in dental excellence.

• No weekends | 4-day work week – Achieve a true work-life balance

• Above-award wages – Your experience, dedication and expertise are recognised

• Grateful, respectful patients – Enjoy meaningful interactions daily where patients want to get to know you, and look forward to seeing your welcoming smile each time they visit.

• A structured, high-performing team environment – Work with experienced professionals in a supportive setting

• Highly refined administrative systems and workflows – Providing clarity, efficiency, and support for every task

• A modern, bright and calming workspace – Located near public transport with all-day parking

We are seeking a Front Desk Coordinator to be the welcoming face of our practice. This role is ideal for someone who takes pride in their professionalism, attention to detail, and ability to create seamless patient experiences.

Key Responsibilities:

• Patient engagement – Build rapport, manage appointments, and ensure a smooth patient journey

• Phone and email coordination – Maintain clear and professional communication

• Administrative excellence – Manage correspondence, invoices, stock, and accurate patient records

• Patient accounts and invoicing – Process payments, including HICAPS transactions

• Software proficiency – Monitor and manage Carestack communications and data entry

• Treatment coordination – Assist in organising treatment plans, preparing documentation, and educating patients

You’ll thrive in this role if you:

• Have experience in Dental Administration and/or Dental Assisting

• Are warm, professional, and patient-focused

• Excel in fast-paced, collaborative environments

• Are highly organised with a meticulous eye for detail

• Communicate clearly, confidently, and professionally

• Excellent computer literacy skills, Carestack dental software experience (training provided), and document preparation abilities. 

• Take pride in ensuring accuracy and high standards in your work

• Are an Australian citizen or permanent resident

To be considered, please submit your application via Seek, including a cover letter detailing your interest and suitability for the role. Applications with cover letters will be prioritised for review.

Only shortlisted candidates will be contacted.