Customer Service Consultant

Be part of the technology helping Australia manage its most precious resource.

Want a customer service role that's more than just answering tickets?

At Taggle, we're helping councils and water utilities build a smarter, more sustainable future. As Australia's leading Digital Water company, we've installed over 400,000 digital water meters and sensors and collect more than 3 billion data points every year to help manage water resources more efficiently.

We're growing quickly and looking for a Customer Service Consultant who loves solving problems, helping customers and learning new technology.

No water industry experience? No problem.

We'll provide comprehensive training on our products, systems and platforms. All you need is a passion for customer service, a curious mind and a desire to grow your career in technology.

Work with technology that delivers real environmental impact

Join a supportive, high-performing team that genuinely enjoys working together

Learn new technical skills and build a career in software and technology support

Clear pathway to progress into more advanced Level 2 support responsibilities

Exposure to cutting-edge digital water and IoT technology

Flexible and collaborative work environment

Be part of a company making a difference to communities across Australia

You'll be the first point of contact for many of our customers, helping them get the most from the Taggle platform and Aqualus Water software.

Your day might include:

• Responding to customer enquiries via phone, email and service desk tickets

• Troubleshooting software, device and data-related issues

• Resolving customer queries within agreed service levels

• Monitoring system performance and data quality

• Supporting warranty processes and operational tasks

• Assisting with customer training and documentation

• Working closely with our Software and R&D teams to solve more complex issues

• Building strong relationships with customers and delivering an exceptional service experience

You'll be successful if you have:

• Customer service experience in a technology, software, service desk, contact centre or application support environment

• Excellent communication skills and the ability to explain technical concepts in plain English

• Strong problem-solving skills and a genuine desire to help customers

• The ability to stay organised when managing multiple priorities

• Confidence learning new systems and technologies

• A positive, proactive attitude and eagerness to learn

• Jira Service Management

• Confluence

• Power BI

• Power Automate

• SQL or databases

• Software support or SaaS products

• Delivering presentations or training

You're someone who:

💡 Loves solving problems

🤝 Enjoys helping people

📈 Wants to learn and develop new skills

🚀 Takes ownership and gets things done

🌱 Wants their work to have a positive impact

If you're looking for a role where you can combine customer service, technology and purpose, we'd love to hear from you.

Benefits

• Flexible work hours to suit your lifestyle

• Free annual flu shot

• Monthly birthday celebrations and gifts, including birthday leave

• Quarterly team building events in Sydney

• Quarterly employee awards recognising outstanding contributions

• Salary sacrifice into superannuation options

• Employee Assistance Program

• Time off in lieu

• Taggle Talks knowledge-sharing sessions

• Study assistance and study leave

Apply now and help shape the future of digital water.