Casual Office Administrator

We are seeking a motivated and organised Casual Office Administrator to support the day-to-day operations of our busy plumbing business. This role is ideal for someone who enjoys customer service, administration, and working in a fast-paced environment. You will play an important role in ensuring jobs are scheduled efficiently, customers receive excellent service, and business operations run smoothly.

• Answer incoming phone calls and respond to customer enquiries.

• Respond to emails and online enquiries promptly.

• Schedule plumbing jobs and coordinate technician appointments.

• Follow up customers regarding quotes, bookings and outstanding invoices.

• Maintain professional communication with customers, suppliers and contractors.

• Prepare quotations, invoices and purchase orders.

• Process supplier invoices and reconcile paperwork.

• Maintain accurate customer records within ServiceM8 and Xero.

• File electronic documents and maintain organised records.

• Assist with warranty claims and manufacturer registrations.

• Process Certificates of Compliance (COCs).

• Assist with government rebate applications.

• Process customer payments.

• Follow up outstanding accounts and payment plans.

• Maintain petty cash and office expenses.

• Assist with social media posts and website updates.

• Request and manage customer reviews.

• Prepare basic marketing reports.

• Maintain promotional material and customer databases.

• Assist with email marketing campaigns.

• Order office supplies and stationery.

• Maintain a clean and organised office.

• Assist with stock ordering and inventory records.

• Support management with general administrative tasks.

• Prepare documents, reports and spreadsheets.

• Previous administration or office experience preferred.

• Excellent verbal and written communication skills.

• Strong customer service skills.

• High level of organisation and attention to detail.

• Ability to multitask and prioritise workload.

• Competent using Microsoft Office (Word, Excel and Outlook).

• Experience with ServiceM8 and Xero is highly desirable.

• Ability to work independently and as part of a team.

• Friendly and professional manner.

• Reliable and punctual.

• Positive attitude with a willingness to learn.

• Strong problem-solving skills.

• Honest, trustworthy and able to maintain confidentiality.

• Ability to remain calm under pressure.

• Casual in-house position, 3–4 days per week

• Fixed hours between 8:30 AM and 5:00 PM on Mondays and Tuesdays

• Friday is desirable, however, this can be discussed depending on your availability

• Some flexibility with the remaining day(s) may be available

• Additional hours may be offered during busy periods or to cover staff leave

• Flexible casual employment.

• Supportive family-owned business environment.

• Ongoing training and development.

• Casual hourly rate based on experience and applicable industry award.

• Superannuation paid in accordance with Australian legislation.

Please submit your resume along with a brief cover letter outlining your administration experience, customer service skills, and why you would be a great fit for our team.