Resident Services Manager

Join the excitement! Lead village support teams, oversee Health and Safety, champion village recruitment, and collaborate with leaders in a vibrant community.

At Ryman, every day is a chance to be a hero in the story of our residents' lives  Unlock your full potential in a supportive environment that values your expertise Oversee all aspects of 5 star village service delivery

About The Role

We have an exciting opportunity to join our leadership team as a Resident Services Manager at Charles Brownlow Retirement Village in Highton This is a Full Time role working 0830 - 1630. Flexibility is a must, as part of the role you're required to be on call.

At Ryman, our Resident Services Manager wears many hats; leading with kindness and clarity, this role is a key player in our multi-disciplinary village leadership team. Whilst working closely with the Village Manager, Clinical Manager and Facilities Manager, in this role you will:

Lead the effective delivery of the Village service functions which includes our kitchen, housekeeping, laundry and administration teamsHave oversight for all risk management and health and safety related processes for the villageBe responsible for Human Resource tasks within the village including inductions, recruitment, training, performance reviews and payroll assistanceActively managing the roster for Auxiliary teams ensuring adequate staffing levels are maintainedProvide leadership at the Village in the absence of the Village Manager

About You

To thrive in our fast-paced and varied environment you will:

Have proven management experience with a preference for Health and Safety experience/trainingBe skilled at juggling conflicting prioritiesEnjoy building meaningful relationships with our staff, our residents and their familiesHave a comprehensive knowledge of continuous improvement systems and processes Place a high emphasis on customer service and work hard to deliver exceptional service to our residentsBe an outstanding communicator that is both professional and empathetic

About Ryman

Ryman is a leader in retirement living and care, employing over 7,700 people in Victoria and New Zealand across a wide range of areas, including nursing, village operations, sales, technology, design, and corporate roles. We’re one of Victoria’s fastest growing employers, and we’re just getting started.

At Ryman, exceptional care is thoughtfully delivered every day. From meals and activities to maintenance and support, our teams work together so residents can feel confident everything is taken care of – because behind that promise is the standard we’ve always held ourselves to: it’s got to be good enough for mum and dad.

We’re in a period of real transformation, focusing on stronger commercial outcomes, smarter ways of working, and continuing to set the standard in retirement living and aged care.

Ryman Perks

As part of the Ryman team you will:

Develop your leadership skills in our unique LEAP programmeWork in a facility that operates more like a family business. We are well resourced and have great care ratiosFun, friendly and supportive team environmentMonthly employee recognitionReceive a complementary designer uniformOpportunities for professional development and career progression Receive a Ryman Team Benefits card with discounts from 45+ well-known brands

At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.

If you share those values and you're looking for a career where your work truly makes a difference, we'd love to hear from you.

Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.