Technical Operations Specialist

Full-Time Hybrid: 3 days in office and 2 days WFHAnnual Salary: $80,000 to $110,000 depending on experience and qualifications
At Entity Brands, we ignite confidence in businesses through personalised uniform solutions.
With over 20 years of experience and the exclusive license of leading brands like Nike, Chef Works, Ogio, and Port Authority, we offer a wide selection of quality uniforms to meet customer needs.
Whether their business is in hospitality, corporate, fitness or any other industry, our expertise ensures their team looks and feels their best.
About the role
We're looking for a Technical Operations Specialist to own the systems and automation that keep our business running — and to make them meaningfully better.
This isn't a help desk role. You'll sit between operations, marketing and finance, working out where manual effort is being burned and building the integrations, automations and reporting that remove it. If you like untangling a messy process and replacing it with something that just works, you'll enjoy this.
What you'll do
Administer and improve our core business systems — ERP, e-commerce, CRM and the tools that connect themDesign and build automations that eliminate repetitive manual work across ordering, fulfilment, reporting and customer serviceApply AI tooling practically: document processing, data extraction, content workflows, internal assistants — with a clear eye on what actually delivers value versus what's a noveltyOwn integrations between platforms, including API and middleware connections, and keep them stableBuild and maintain reporting and dashboards so teams have numbers they trustTroubleshoot system issues end to end, from data quality problems to broken syncsWork with the Operations Manager to document processes in Trainual and train teams so improvements stick after you've moved on to the next thingWork with external vendors, developers and agencies to scope and deliver technical projects
What we're looking for
1+ years in a technical operations, systems administration, business analyst or similar hands-on roleExperience administering at least one major ERP or e-commerce platformDemonstrated experience building automations and integrations between systemsStrong data skills — advanced spreadsheets at minimum; SQL, Python or scripting is a real advantageComfortable working with APIs, CSV imports/exports and data mappingAbility to translate business problems into technical solutions, and explain technical constraints to non-technical peopleSelf-directed, with the judgement to prioritise the work that matters
Nice to have
Experience with NetSuite, Shopify, or comparable platformsFamiliarity with automation platforms or workflow toolingPractical experience applying LLMs and AI tools in a business contextBackground in retail, wholesale, apparel or supply chain
What we offer
Genuine autonomy over how systems are built and runReal scope to shape the technical direction of a growing business