Tourism Partnership Coordinator

Role purpose

The Tourism Partnerships team works to further the Museum’s share of the domestic and international tourism market by developing new engagement strategies, markets, products and services. The team is also responsible for developing and maintaining strong relationships with relevant industry sectors in the ACT, Australia and overseas.

Alongside the Head of Commercial, the Tourism Partnerships Coordinator is responsible for delivering and driving the Museum’s tourism partnership strategy and objectives across the broad and established network of tourism partners, as well as engaging with and extending this network. The successful candidate will work collaboratively across Museum business units in designing and delivering tourism and events products that provide both excellent visitor experience and commercial benefit to the Museum’s financial deliverables.

Key accountabilities

• Coordinate the requirements for the Tourism Partnerships team, supporting delivery of tourism projects, product development and partnerships.
• Assist in monitoring budgets, procurement activities, risk registers and contract administration, ensuring compliance with public sector and Museum frameworks.
• Prepare and maintain high-quality project documentation, including meeting notes, schedules, procurement records and progress reports.
• Work collaboratively across teams and with external partners – such as corporate, tourism, government and industry partners – to innovate and deliver tourism initiatives to drive visitation from interstate and international markets, increase revenue and raise the profile of the NMA.
• Coordinate all NMA tourism events, including tourism industry familiarisations, trade shows and industry briefings, ensuring these are effectively project managed and reported to the Business Unit Head.
• Coordinate all NMA tourism products including wholesale ticketing for tourism partners, Virtual Reality products, customer data in Tessitura and ensuring effective workflow and stakeholder engagement within the Commercial business unit and across the NMA teams.
• Coordinate all submissions to relevant tourism awards and accreditation programs.
• Support the Growth and Engagement division with partnership proposals, pipeline management and reporting from Tessitura.
• Undertake project research and benchmarking, contribute to evaluation processes, and support innovation and continuous improvement across the BU’s operations. 
• Maintain accurate records and uphold strong administrative, procurement and documentation practices aligned with government and Museum requirements.
• Represent the NMA at key industry events. 
• Manage the APS4 Tourism Officer and work closely with the EL1 Business Development Manager and APS6 Venue Services Coordinator to ensure excellent communication and workflow for partnership opportunities.
• Demonstrate a strong commitment to Work Health and Safety (WH&S) by actively supporting a positive safety culture, following the Museum’s WHS policies and procedures, and complying with reasonable instructions to ensure alignment with the Work Health and Safety Act 2011

To apply

Applicants must include an 800-word pitch addressing their suitability for the role against the essential and desirable skills, experience and qualifications. Applicants must also provide a resume and contact details for 2 referees.

Visit https://www.nma.gov.au/about/employment and apply online.  

Applications close 11:59pm Sunday 13 September 2026.

Reasonable adjustments are available throughout the recruitment process. If you require, or would like to discuss reasonable adjustments, please contact the Contact Officer for this position.