Service Coordinator

The Opportunity     Concierge Bayside is a relaxed independent retirement community set in the beachside suburb of Hampton East, just 14 km from Melbourne's CBD. Residents enjoy easy access to Brighton Beach, Hampton Street's vibrant café and dining scene, Westfield Southland, and Holmesglen Private Hospital and stunning parklands right on the doorstep. As a Service Coordinator you will provide key support and be a trusted friendly presence within the village, addressing resident requests, providing reception support for day-to-day needs, communal cleaning duties, site security, enquiries, and incident reporting. You’ll enjoy being part of a lively community and thrive in a role with variety and strong resident connection. With our villages operating around the clock, flexible availability is required, including overnight shifts.    This is a casual role, helping our team on an ad-hoc basis with covering leave or when we need an extra pair of hands!    Your Impact    Supporting café and kitchen teams during meal services/events to create an enjoyable dining experience   Provide general admin and concierge services to residents Be the first responder to any village issues that arise including emergency calls, safety & security issues and providing first aid where needed  Providing all‑rounder support across the village, including communal domestic cleaning duties and maintaining shared spaces to a high standard  Assisting with administrative tasks such as creating resident newsletters, event flyers and helping communicate activities and updates    What you will bring    Experience delivering great customer service in a community‑focused environment (e.g. background in hospitality, retail, aged care or administration)  A welcoming and dependable nature, with confidence working autonomously  Flexibility to assist with ad hoc duties across the village, including amenities upkeep, food and beverage support, and basic admin tasks  Confidence and responsibility to manage incidents and support residents in an emergency during overnight stays  Adaptable and flexible with rostering and shift arrangements as we staff our communities 24 hours a day  Current First Aid & CPR Certificate (or willingness to obtain prior to employment)  Current COVID-19 Vaccinations up-to-date (required)    What we offer     $37.93/hr including casual loading + superannuation + relevant award entitlements including penalty rates, overtime and allowances Employee Referral Program and Employee Assistance Program   Discounts to Health Insurance and Retail & Leisure partner providers   Annual flu vaccinations and skin checks   The opportunity to build meaningful, lasting relationships with residents and contribute to our retirement community   Sleepover accommodation, allowance and amenities provided (if you stay overnight)   Opportunities to pick up additional shifts at our neighboring villages   Who we are    As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.      What's next?   Apply now and take to first step in Bringing your Passion to life!  We are ready to welcome you.