Participant Services Facilitator (NDIS & SIL Services)

Fraser Coast & Wide Bay | Part-Time | Immediate StartReady to take the next step in your disability services career?
Community Care Foundation is looking for an experienced Participant Services Facilitator to join our Participant Services team and help lead the delivery of high-quality, person-centred supports across the Fraser Coast and Wide Bay.
This is a hands-on coordination role for someone who understands that great disability services are about more than rosters and paperwork — they are about people, relationships, quality and outcomes.Working closely with participants, their stakeholders and our Lifestyle Support Workers, you will help ensure our services are safe, compliant, well-coordinated and focused on achieving meaningful outcomes for the people we support.
If you are organised, confident, solutions-focused and passionate about quality disability services, we want to hear from you!
Why Join Community Care Foundation?At Community Care Foundation, we believe that if we want to provide exceptional support to participants, we need to provide exceptional support to our people too.
When you join us, you can expect:Competitive SCHADS Award remuneration, with pay determined according to your experience and qualificationsSalary packaging up to $18,550 per yearA supportive leadership team that provides guidance and backs you to succeedOngoing trainingProfessional development opportunities to continue building your skillsEmployee Assistance Program and Mental Health First Aid supportA genuine opportunity to make a difference within a long-standing registered charity and not-for-profit organisationThe opportunity to work for an organisation that has been supporting the Fraser Coast community for more than 30 yearsA values-driven workplace where quality matters and people matterA team environment where you are encouraged to contribute ideas and be part of continuous improvementWe respect your experience. We value your judgement. We back you professionally.
The RoleAs a Participant Services Facilitator, you will play an important role in the day-to-day coordination and quality oversight of allocated participant services and SIL operations.Your responsibilities will include:Coordinating the effective and efficient delivery of participant services and SIL operationsWorking collaboratively with participants and stakeholders to support NDIS goals and positive outcomesBuilding and maintaining strong relationships with participants, families, stakeholders and support teamsCommunicating proactively, professionally and in a timely manner with participants, stakeholders and team members, recognising that timely communication is essential to quality service deliveryProviding day-to-day guidance, supervision and support to Lifestyle Support Workers and Senior Support WorkersSupporting staff training, development, mandatory training and competency requirementsWorking alongside Rostering to maintain appropriate staffing levels and continuity of supportProactively monitoring and managing overtimeReviewing participant documentation, support plans, health passports, risk assessments and allied health plansConducting audits and quality checks to ensure documentation and service delivery meet required standardsSupporting incident investigations and ensuring reports are completed within required timeframesParticipating in recruitment, onboarding and offboarding of participant services and staffSupporting performance and conflict management in partnership with HR and the Team LeaderFacilitating and attending team and stakeholder meetingsApproving staff timesheets within required payroll timeframesSupporting continuous improvement across participant servicesParticipating in a 7-day rotating after-hours on-call rosterProviding direct participant support when requiredThe position description identifies the role as having responsibility for effective participant service and SIL operations, staff support, compliance, quality, stakeholder relationships and continuous improvement.
Who Thrives Here?This role will suit someone who:Has solid experience within the disability or community services sectorUnderstands person-centred practice and the importance of participant choice and empowermentIs confident coordinating people, services and competing prioritiesBuilds positive and professional relationships with participants, families, stakeholders and staff through clear, respectful and timely communicationHas strong organisational and administrative skillsIs confident having difficult conversations and managing performance or conflict professionallyRemains calm and solutions-focused when things don't go to planHas strong attention to detail and understands the importance of compliance and qualityIs comfortable providing leadership, guidance and support to frontline staffUnderstands the value of timely communication and follows through on emails, requests, actions and commitments without needing to be chasedCommunicates clearly, professionally and respectfully, particularly when managing competing priorities or challenging situationsTakes initiative and doesn't wait to be asked to solve a problemWants to contribute to a team culture focused on quality, accountability and continuous improvement
Essential RequirementsRelevant experience in the disability, community services or similar sectorUnderstanding of NDIS requirements and person-centred practiceAbility to obtain and maintain an NDIS Worker Screening CheckAbility to obtain and maintain a Blue CardCurrent QLD Driver's LicenceAbility to participate in a 7-day rotating after-hours on-call rosterRelevant qualifications in Community Services, Disability, Leadership/Management or a related field will be highly regarded
Highly RegardedExperience in a coordination, senior support, team leader or supervisory roleExperience within SIL or other NDIS-funded servicesExperience supervising and supporting frontline staffKnowledge of participant documentation, audits, incident management and complianceExperience with rostering and workforce coordinationExperience managing overtime and staffing requirementsStrong understanding of Positive Behaviour Support and restrictive practicesExperience working collaboratively with allied health professionals and other stakeholders
Our ValuesOur culture is built on:TRUST | RESPECT | INTEGRITY | COMMUNITY | INNOVATION
These aren't just words on a wall. They guide how we work with participants, our teams and each other.Community Care Foundation is proud to be a registered charity and long-standing not-for-profit organisation supporting people living with disability across the Fraser Coast and Wide Bay.We have been part of this community for more than 30 years — and we're continuing to grow.
Your Next StepIf you're ready for a role where you can use your experience, develop your leadership skills and have a genuine impact on the quality of services provided to people living with disability, this could be your next move.
Immediate start available.Our standards are high — so is our support.Click the link and tell us about your experience and why you believe you would be a great fit for Community Care Foundation. https://au.indeed.com/viewjob?jk=fd611763b979086d&from=shareddesktop_copy
How to ApplyPlease submit your resume and cover letter outlining your relevant experience and why you are interested in joining Community Care Foundation.For enquiries, contact: hr@communitycarefoundation.org.auCommunity Care Foundation celebrates diversity. We welcome applications from people of all backgrounds — including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ communities, culturally diverse candidates, people living with disability, mature-aged workers and those new to leadership.We are currently unable to provide employment sponsorship and applicants requiring sponsorship will not be contacted at this time.If you require reasonable adjustments during the recruitment process to help you shine, please let us know.Let’s build a stronger, more inclusive community together — one life at a time.
Company OverviewPlease visit https://www.communitycarefoundation.org.au for more information