Medical Receptionist / Practice Administrator | GP Clinic | PT or FT

Be the first face of a brand-new clinic.

Northern Doctors is opening a brand-new, fully bulk-billing general practice at 192–194 Park Terrace, Salisbury Plain — and we're looking for a medical receptionist / practice administrator to be the face and engine room of it from day one.

Front desk is the hardest job in general practice, and most clinics pretend otherwise. We won't. You'll be the first voice patients hear and the person who keeps the day running — so we're building the role properly: modern systems that automate the repetitive work, a GP owner who backs the front desk in difficult moments, and real input into how this clinic runs, because nobody sees the whole practice like reception does.

We're unashamedly modern about the tools. Online bookings, automated reminders and recalls, AI-assisted transcription and digital forms — the technology handles the boring bits so your time goes into patients, not paper. You don't need to be a tech expert; you need to be open to smarter ways of working, and you'll help choose the systems, not just inherit them.

• $30–$36 per hour + 12% super, depending on experience — above award, and we publish the number because we mean it

• Permanent part-time or full-time — tell us the days and hours that work, and we'll design the roster together

• The clinic operates 7 days, so weekend shifts are available at penalty rates if you want them — and entirely optional if you don't

• Training and growth built in — Medicare billing, practice software, and a genuine pathway toward senior admin or practice management as the clinic grows

• Full leave entitlements including 17.5% annual leave loading

• A purpose-designed workspace

• Free on-site parking

• Flat structure — direct access to the practice owner, no corporate layers

• Welcoming patients in person and by phone — warm, calm and unflappable, even at 9am on a Monday

• Appointment booking and management across GPs and nurses

• Medicare bulk-billing claims, patient registrations and account queries

• Managing recalls, reminders and results follow-up alongside our nursing team

• Scanning, correspondence and document management (the automated systems will do most of the heavy lifting)

• Opening and closing the practice, and end-of-day reconciliation

• Helping us build and refine front-desk procedures for RACGP accreditation — your fingerprints on the systems from day one

• Experience in medical reception, health administration or a demanding customer-facing role — general practice experience is highly regarded but not essential; we'll train the right person

• A genuinely warm, professional manner — you treat every patient like they matter, because here they do

• Calm under pressure and organised by nature — you can juggle a ringing phone, a full waiting room and a courier at the door without losing your smile

• Comfortable with technology and open to new tools — experience with Best Practice, MedicalDirector or similar is a bonus, not a barrier

• Discretion and care with confidential information

• National Police Clearance and Working With Children Check (or willingness to obtain)

Because you'll never get another chance like this one. Every established clinic hands its receptionists a way of doing things. Here, you'll help create it — the booking rules, the front-desk scripts, the way we welcome people. And as the clinic grows, the role grows with it: senior administration, billing specialisation or practice management are all realistic pathways for the right person.

Apply via Seek with your CV and a short cover note telling us about the best team you've ever worked in — and the days and hours that would suit you best. Applications are reviewed as they arrive, and we'll be moving quickly ahead of opening.