Family Safety Contact Worker

Make a meaningful difference in the lives of women and children impacted by family violence.

As a Family Safety Contact Worker, you will provide specialist family violence support to victim-survivors whose partners or former partners are engaged with Meli's Men's Family Violence Services. Working within a feminist, trauma-informed and safety-focused framework, you will play a critical role in risk assessment, safety planning, advocacy and coordinated service responses that prioritise the safety, wellbeing and empowerment of women and children.

As a Family Safety Contact Worker, you will:

• Provide specialist telephone-based family violence support, including risk assessment, safety planning, crisis intervention, advocacy and emotional support to victim-survivors.
• Monitor, assess and respond to family violence risk in accordance with the MARAM Framework, ensuring victim-survivor safety remains central to all interventions.
• Collaborate with Men's Behaviour Change Program staff, The Orange Door, Child Protection, police and other key stakeholders to support coordinated and accountable responses to family violence.
• Facilitate access to legal, housing, health, financial and community supports while empowering victim-survivors in their recovery and safety planning.

Position Details

• Full-time, ongoing position
• Part time will also be considered
• $105,834 (pro-rata for part-time) p/a + Super & Salary Packaging

What We’re Looking For

We value individuals who bring dedication, empathy, and expertise to their roles. To succeed in this position, you will have:

• Holds a Bachelor Qualification in Social Work (or equivalent under Victoria’s Mandatory Minimum Qualification Requirements for Family Violence). For more information on the Mandatory Minimum Qualifications please see Mandatory minimum qualifications for specialist family violence response roles | vic.gov.au
• Experience in the specialist family violence field, demonstrated particularly in provision of intake, risk assessment and case planning and working with victim survivors of family violence.
• An understanding of the gendered nature of family violence and the impact upon women, children, and families and ability to specifically identify and work against collusion and minimisation of male family violence
• Well-developed observational, conceptual and analytical skills, together with highly developed interpersonal and communication skills including written mediums to assist with program development, data collection, evaluation and key stakeholder engagement

Why Work with Us?

At Meli, we offer more than just a job—we provide a platform to thrive, grow, and make an impact. Our Employee Value Proposition (EVP) includes:

• Supportive Culture: Join a values-driven organization that fosters collaboration and innovation.
• Career Growth: Access ongoing Learning & Development opportunities and clear pathways for progression.
• Financial Benefits: Enjoy salary packaging up to $15,900 per year, enhancing your financial well-being.
• Work-Life Balance: Benefit from flexible ways of working.
• Employee Wellbeing: Participate in employee-led Inclusion Working Groups, access confidential counselling via our Employee Assistance Program, and enjoy paid parental leave above the government scheme.
• Diversity and Inclusion: Be part of a team that celebrates diversity and actively supports individuals from all walks of life.

How to Apply

We’re excited to hear from you! Please submit your application, including a résumé and addressing the key selection criteria in the application form. Applications close 11:59pm, Tuesday 1st September 2026

For more information about the position please contact Kristy Berryman, Manager Family Violence on 04•• ••• 993.

Join Our Commitment

Meli is committed to providing a child-safe environment. We have zero tolerance of any abuse or harm of children. Our recruitment practices reflect our commitment to ensuring the safety and wellbeing of children and young people in our care. All employment with Meli is subject to reference checks, a satisfactory national (and international where relevant) police check, VIT Check (where applicable) and a current Working with Children Check prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Meli is proud to be an equal-opportunity employer. We actively encourage applications from Aboriginal and Torres Strait Islander people, individuals from culturally diverse backgrounds, LGBTQIA+ community members, people living with disabilities, and those looking to return to the workforce.

Our usual process includes a written application, a phone call and a panel interview. If you require adjustments to the recruitment process, please email us at ••••@meli.org.au to discuss how we can best support you.

Take the Next Step

If you’re ready to inspire change and make a lasting impact, click Apply Now and start your journey with Meli.