Entry Level Customer Service Representative – E-Commerce & Customer Support

About the role

Being an integral member of the Customer Service Team, your main priority is to contribute effectively and efficiently in assisting and maintaining a high standard of customer service satisfaction with customers while meeting organisational KPI's.

Key responsibilities

• Answering of general and more specific customer enquiries in relation to products, delivery times, fabric samples etc.

• Reviewing and taking customer orders over the phone.

• Accurate generation of customer quotations.

• Accurate generation of customer orders.

• Assisting with product information and troubleshooting enquiries.

• Effective record keeping on customer records during each contact.

• Liaising with suppliers for manufacturing updates and enquiries.

• Liaising with freight carriers for freight and delivery enquiries.

• Liaising with various organisational departments.

• Assessing and submitting faulty product rework requests when required.

About you

• Inbound call centre: 1 year (Preferred)

• Outbound call centre: 1 year (Preferred)

• Customer service: 1 year (Preferred)

Benefits

• Full In-House Training provided

• Promoting a healthy work/life balance

• Discounts on Tuiss products

• Get your birthday as paid time off each year

• Opportunity for further growth and development within the organisation

About us

Tuiss Blinds Online is an all-inclusive workplace that focuses on supporting all staff to be the best version of themselves. Our workplace culture is of utmost importance and as a business, we strive to provide a positive, friendly, encouraging and supportive work environment that nurtures opportunity for growth and further development.

Schedule

8am-4pm Monday to Friday