Online Retail Customer Service (Permanent Full Time)

About us

We are a leading E-Commerce company in Australia. Our mission is to provide the best shopping experience for our online customers. We are a fast growing business and expanding into different online opportunities. We partnered with many world famous brands and are looking to maintain our leader position as well as taking any challenges on the path to success.

Tasks & responsibilities

• Inbound and Outbound Customer Calls on Retail Sales and Support Enquiries.

• Help Customers to follow up on tracking their order deliveries.

• Deal with Customer Email enquiries.

• Understand the customer's needs and able to assist them in a good phone manners.

• Support other administrative tasks.

• Coordinating with various internal teams and Warehouses

• Other Ad-hoc tasks as required.

Qualifications & experience

• Have previous Retail Customer Service experiences

• Excellent verbal and written communication skills

• A Great problem solver

• competent in computer skills and have basic technology knowledge

• Great team player

• Willing to learn and improve with the company

• Experience in E-commerce Company is a plus but not necessary

Benefits

• Great working hours, no shifts! Mon-Fri office hours

• Great location (walking distance from train station)

• We are a growing business. Get different opportunities and progress within the company.

• Product discounts

• Work for one of the leading E-Commerce Company in Australia

• Train by our experienced Customer Service Supervisors