Sales Support Lead

• Join a supportive, people-first Australian healthcare business working with leading pharmaceutical, consumer health and healthcare organisations.

• Play a central role in the operational delivery of client programs and the day-to-day running of the business.

• Work closely with Directors, senior leaders, clients, field teams and external partners in a highly trusted and visible role.

• Take ownership of varied operational workstreams spanning client delivery, field force operations, systems, reporting, logistics, commercial administration and project implementation.

• Help shape smarter and more scalable ways of working, including the practical and responsible use of AI-enabled tools across the business.

HealthOne is a trusted Australian healthcare contract sales and marketing partner. We work with pharmaceutical, consumer health and healthcare companies to connect brands, products and services with healthcare professionals across pharmacy, primary care, secondary care and dental channels.

We are a patient and partner-focused business with a strong team culture. Our people are collaborative, practical, commercially minded and genuinely committed to delivering high-quality outcomes for the clients and healthcare professionals we support.

We are looking for an experienced, proactive and highly organised Sales Support Lead to play a central role across HealthOne’s client programs and business operations.

This is a hands-on role for someone who enjoys taking ownership, bringing structure to complexity and keeping multiple workstreams moving.

Working closely with the Senior Leadership Team, you will help translate new business opportunities and client agreements into well-executed operational programs. You will coordinate activities across client delivery, project mobilisation, field force operations, commercial administration, reporting, technology, logistics, recruitment support, suppliers and internal business processes.

This role would suit someone who is comfortable moving between strategic priorities and detailed execution from supporting a new client implementation or reviewing cycle reporting to resolving a field logistics issue, coordinating a national conference or improving an internal business process.

• Coordinate end-to-end mobilisation of new client programs from contract execution through to field launch and ongoing operational support.

• Develop and manage implementation plans, timelines, deliverables and readiness requirements across people, systems, training, logistics and reporting.

• Partner with internal stakeholders and clients to ensure contractual obligations, milestones, actions and operational requirements are delivered.

• Track commercial and financial requirements including contracts, purchase orders, invoicing, budgets, supplier costs and payment milestones.

• Provide central operational support to field teams and National Sales Managers across multiple client programs.

• Coordinate recruitment, onboarding, offboarding and field team changes, including systems access, equipment, licences and resources.

• Manage CRM, business systems, inventory, stock and logistics requirements across national field teams.

• Coordinate national conferences, training events, client meetings and travel logistics, balancing operational requirements and cost.

• Manage relationships with key external suppliers including technology, logistics, storage, printing and event providers.

• Manage operational processes and support the implementation of AI-enabled tools to improve productivity, reporting, communication and workflow efficiency

We are looking for someone who combines strong operational capability with excellent judgement, communication and follow-through.

• Demonstrated experience in business operations, commercial operations, client delivery, sales operations, project coordination or a similarly broad operational role.

• Proven ability to manage multiple concurrent projects, priorities, deadlines and stakeholders.

• Experience supporting the implementation or ongoing delivery of client programs, projects or field-based teams.

• Strong commercial awareness with working with contracts, proposals, budgets, invoicing requirements and business documentation.

• Strong systems capability, with experience using CRM platforms, Microsoft Office, and expense platforms.

• Excellent written communication skills and confidence preparing professional client correspondence, reports, proposals, and presentations

• Exceptional attention to detail, organisation and follow-through with a proactive approach to problem solving and the confidence to take ownership of issues through to resolution.

• An improvement mindset, with the ability to develop practical processes and identify more efficient ways of working including confidence adopting new technology and AI-enabled tools appropriately and responsibly.

• Experience within pharmaceutical, healthcare, medical sales, contract sales, professional services or another regulated client-service environment would be highly regarded.

• Current Australian work rights are required.

You will thrive in this role if you are someone who naturally sees what needs to happen next.

You are comfortable working in a fast-moving environment where priorities can change, several client programs may be running concurrently, and no two days ever look the same.

You don’t simply identify a problem or pass it on, you take ownership and bring the right people together and help move it toward resolution.

You enjoy creating order, improving processes and making it easier for other people to do their jobs well. You can operate confidently with senior stakeholders while still being willing to get into the detail when required.

Above all, you are dependable, practical, collaborative and take pride in delivering work to a high standard.

• Join a friendly, flat-structured and supportive Australian healthcare business where people are trusted and valued.

• You will have direct exposure to senior decision-makers and meaningful involvement in how the business operates and grows.

• You will work across a diverse range of clients, projects and operational activities rather than being confined to one narrow function.

• You will have the opportunity to influence processes, bring ideas and help shape how the business operates as it continues to grow.

• We support a hybrid working arrangement based from Milsons Point, with a mix of work-from-home and office days aligned with business needs.

If you’re looking for a broad and trusted operational role where you can take genuine ownership and make a visible contribution across a growing healthcare business, we’d love to hear from you.

Please apply with your resume and a short cover note outlining your experience.

HealthOne is committed to building a respectful, professional and supportive workplace. We welcome applications from people who bring the right skills, judgement, attitude and commitment to the role.