Healthcare Operations & Management Associate

Healthcare Operations & Management Associate

Reporting Line

This role reports directly to the Chief Customer Officer (CCO) and works closely with the broader senior leadership team.

Job Overview

The Management Trainee role is designed to develop a well-rounded understanding of the business through hands-on experience across key operational areas. Working closely with the Chief Customer Officer and senior leadership team, the trainee will gain exposure to core business functions while playing an active role in driving growth and operational improvements.

Initially, the role will focus on supporting and expanding the deputising clinic portfolio, ensuring efficient day-to-day management and strong stakeholder relationships. As key objectives are achieved and processes are optimised, the scope of the role will broaden to include deeper involvement across additional business functions.

Key Responsibilities

Clinic Relationship Management

• Act as a primary point of contact for clinic partners, building and maintaining strong relationships

• Support the existing clinic portfolio to ensure high levels of satisfaction and engagement

• Identify and pursue opportunities to promote services to new clinics

• Maintain up-to-date knowledge of all clinic agreements, requirements, and performance

Clinic Onboarding & Growth

• Lead the onboarding process for new clinics, ensuring a seamless and efficient experience

• Coordinate with internal teams to ensure all operational and compliance requirements are met

• Continuously improve onboarding workflows and documentation

Contract Management

• Take ownership of the deputising contracts process

• Maintain and manage a comprehensive contract register

• Coordinate updates across internal systems to ensure accuracy and consistency

• Ensure proper storage and tracking of executed agreements

• Act as the key contact for contract-related queries

Aged Care Business Development

• Collaborate with the ACF Operations team and medical professionals

• Support the growth of aged care as a strategic business channel

• Identify opportunities to expand service delivery within the sector

Doctor Engagement & Support

• Provide general support to doctors within the network

• Facilitate effective communication between doctors and internal teams

• Assist in addressing operational or administrative challenges

Marketing & Promotion

• Contribute to marketing initiatives, particularly within the private business segment

• Support campaigns aimed at increasing clinic engagement and service uptake

• Assist in developing promotional strategies and materials

Process Improvement & Change Management

• Identify inefficiencies in current workflows and propose improvements

• Lead initiatives to reorganise and streamline operational processes

• Support implementation of systems and tools to enhance productivity and scalability

Key Performance Indicators (KPIs)

• Growth in the number of deputising clinics within the portfolio

• Successful implementation of a streamlined and efficient onboarding process

• Improved contract management system with accurate tracking and accessibility

• Strong clinic relationships demonstrated by engagement and satisfaction

• Contribution to operational efficiencies and process improvements

Who Should Apply?

This role could be particularly suited to:

• Recent university graduates

• Early-career operations or business professionals

• Junior business analysts

• Healthcare or medical administration professionals seeking progression

• Consulting or professional services candidates interested in healthcare

• High-performing coordinators ready for greater responsibility

• Candidates looking to build a career in healthcare management

Desirable

• Experience in healthcare or medical services

• Exposure to contract management or onboarding processes

• Experience supporting business development or growth initiatives

• Understanding of aged care or primary care sectors

Competencies & Personal Attributes

• Proactive and driven

• Adaptable and resilient

• Strong problem-solving capability

• Relationship-oriented

• Detail-oriented

• Customer-focused

• Collaborative team player

• Growth mindset

Career Development

• Direct exposure to senior leadership

• Opportunity for cross-functional experience

• Structured development with increasing responsibility

• Clear pathway to progression within the business

Location & Working Arrangements

Based at 120 Christie Street, St Leonards NSW

Flexible hybrid working model: 2 days in the office and 3 days working from home

Salary & Benefits

Base Salary: $80,000 + Superannuation

Notice Period: 1 month

How to Apply

To apply, please email your CV and a brief cover letter outlining your interest and suitability for the role to:

Julie Taylor

Chief Customer Officer & Aged Care Director

••••@dr2.com.au