Customer Experience Consultant

At Hickinbotham, we don't just build homes. We build trust, relationships, and communities.

As one of South Australia’s most respected private groups, Hickinbotham has proudly remained family-owned for more than 70 years. Renowned for excellence in residential building and property development, we have played a significant role in shaping communities across South Australia through quality, innovation, and industry leadership.

We are currently seeking a Customer Experience Consultant to join our high-performing team at our contemporary office near the Adelaide CBD. This is an opportunity for a driven and customer-focused professional who thrives in a fast-paced environment, takes ownership, and genuinely cares about delivering exceptional client experiences.

Why Join Hickinbotham?

At Hickinbotham, our people are at the heart of everything we do.

Our culture is grounded in:

• Humility and honesty
• Excellence and accountability
• Continuous improvement
• A strong customer-first mindset

We embrace lean thinking across every part of our business empowering our teams to eliminate waste, solve problems proactively, and deliver outstanding outcomes for our customers and community. We believe in high expectations, high trust, and recognising those who consistently deliver.

About the Role

As a Customer Experience Consultant, you will play a pivotal role in supporting our clients throughout their home-building journey, ensuring every interaction reflects the high standards and professionalism of the Hickinbotham brand.

Key Responsibilities

• Deliver exceptional customer service across phone, email, and face-to-face interactions
• Build strong and lasting relationships with clients
• Provide regular updates on the progress of clients’ homes
• Manage enquiries with professionalism, empathy, and efficiency
• Take ownership of client concerns and resolve issues from start to finish
• Liaise effectively with clients, suppliers, and internal stakeholders
• Maintain accurate records and detailed database notes
• Contribute positively to a collaborative and high-performing team environment

About You

You are a motivated and solutions-focused professional who brings energy, professionalism, and attention to detail to everything you do.

You will also demonstrate:

• Strong alignment with our core values and culture
• Excellent written and verbal communication skills
• Outstanding organisational and time management abilities
• Professional presentation and interpersonal skills
• The ability to remain calm and composed under pressure
• Strong problem-solving and negotiation skills
• A proactive and “can-do” attitude
• The ability to work both autonomously and collaboratively
• A commitment to delivering five-star customer experiences

Build Your Future With Us

If you are looking to grow your career with one of South Australia’s leading private groups and want to work alongside high-performing people who genuinely care about excellence, we would love to hear from you.

Your hard work, dedication, and results will be recognised and rewarded in an environment that supports growth, accountability, and success.

Follow us on LinkedIn to learn more about the Hickinbotham Group:
www.linkedin.com/company/hickinbotham-group