Store Manager (Chermside)

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years. 

As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team. 

We have built an iconic online brand and now we are bringing Princess Polly from URL to IRL…with our next stop at Pac Fair. 

As our Pacific Fair Store Manager, you will be the ultimate vibe setter, owning the sales floor, delivering unforgettable experiences for our customers and leading a passionate team that lives and breathes Polly. From making sure the store looks iconic and runs smoothly, to coaching your team and celebrating the wins, you'll be the driving force that brings our brand to life in store.

This is a once in a lifetime opportunity to be part of our retail expansion right here on the Gold Coast, home of our dynamic digital brand. From day one, you’ll help shape what in-store looks and feels like for Princess Polly, setting the benchmark for culture, service and performance alongside our Head of Retail, influencing all stores that follow.

What you'll do

• Lead from the front, creating a customer experience that is unforgettable and uniquely Princess Polly
• Drive the performance of a high volume, high energy store, delivering on key KPIs including conversion, ATV and UPT
• Build, coach and inspire a team who live and breathe Polly, lifting capability and confidence every day
• Oversee stock flow, replenishment and sell-through to maximise availability and keep the store shoppable at all times
• Deliver visual merchandising and presentation standards that are iconic, on brand and always inspiring
• Manage rostering, wage control and scheduling to balance customer experience with commercial performance
• Ensure compliance, reporting, cash handling and loss prevention are executed with precision and accountability
• Partner with our National Retail Manager and HQ teams to bring campaigns and activations to life in store
• Celebrate the wins, fuel the vibe and make every shift one the team wants to be part of

Who you are

• An experienced retail leader with proven success managing a high volume or flagship store
• Customer obsessed with a natural instinct for creating unforgettable in-store moments that connect with our community
• Commercially sharp with a track record of delivering results and managing costs while keeping the customer experience front and centre
• You have strong visual merchandising capability with a solid understanding of VM principles and how to bring campaigns and product stories to life in store
• A coach and motivator who develops talent, builds capability and inspires high performance across your team
• Hands on, resilient and full of energy,  you thrive in fast paced environments and lead from the front.

What's in it for you

• The opportunity to lead our Pacific Fair store, right here on the Gold Coast where it all began, shaping the future of Princess Polly retail in Australia. 
• A chance to shape the in-store experience and influence the blueprint for future stores nationwide
• Competitive salary, incentives and exclusive team perks
• Ongoing career development and progression as our retail network grows
• Build your own team that lives and breathes fashion, culture and community
• Be part of a culture that is energetic, inclusive and customer obsessed

Excited to be part of something new, shaping the blueprint for Princess Polly retail and setting the standard for every store to follow? Apply now and make it yours.

Princess Polly is an Equal Opportunity Employer (EOE) We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Come join us, different makes us better.

What are you waiting for? Come experience something different and amazing in the online fashion space!

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