Medical Receptionist

Medical Receptionist

Russell Street Clinic | Toowoomba

Great with people, organised, and looking for a Monday-to-Friday role that makes a difference?

Join the team at Carbal's Russell Street Clinic in a varied Medical Receptionist role where you'll be an important part of helping our clients access quality health care.

This is primarily a reception and administration role, with the opportunity to occasionally assist with patient transport when needed — adding some variety to your working week.

• Full-time ongoing position

• Monday to Friday – no weekends or shift work

• Generous salary packaging to increase your take-home pay

• Christmas shutdown period

• Supportive and experienced clinic team

• Varied role with occasional time away from the front desk

• Make a genuine difference in community health

Why You'll Love Working With Us

• Monday to Friday – no weekends or shift work

• Generous salary packaging through our Public Benevolent Institution status

• Christmas shutdown period

• Supportive and culturally safe workplace

• Free gym membership (conditions apply)

• Employee Assistance Program

• Professional development and training opportunities

• Uniform allowance

• Flexible pay access through Paytime

• Work alongside GPs, Nurses, Aboriginal Health Workers and Allied Health professionals

• Be part of an organisation making a genuine difference in the community

About the Role

We're looking for a professional, friendly and highly organised Medical Receptionist to join our Russell Street Clinic in Toowoomba.

You'll be one of the first people our clients meet when they visit or contact the clinic, so your ability to make people feel welcome while keeping a busy reception running smoothly will be important.

Your day will include managing appointments and clinician diaries, answering enquiries, maintaining accurate client information, assisting with recalls and referrals, and working closely with our clinical and administrative teams.

While medical reception and administration will be the main focus of your role, from time to time you may also assist with transporting patients to appointments or services when required.

It's a role with plenty of interaction, variety and purpose — ideal for someone who enjoys working with people, is confident in a healthcare environment and doesn't necessarily want to sit behind a desk every minute of the day.

What You'll Be Doing

Reception & Client Service

• Welcome clients and visitors and provide a professional, culturally safe experience

• Manage incoming calls, enquiries and appointment requests

• Coordinate appointments and maintain clinician schedules and diaries

• Help clients navigate services and access appropriate information

• Provide friendly and professional assistance throughout the client journey

Administration & Clinic Support

• Maintain accurate client records using Best Practice or similar systems

• Assist with recalls, reminders, referrals and follow-up activities

• Support administrative tracking using spreadsheets and reporting tools

• Assist with general clinic administration and supplies

• Maintain confidentiality, professionalism and attention to detail

Patient Support & Transport

• Occasionally assist with patient transport to appointments or services when required

• Provide a safe, respectful and culturally appropriate experience for clients during transport

• Assist clients to access services while promoting dignity and independence

Working as Part of the Team

• Work collaboratively with GPs, Nurses, Aboriginal Health Workers, Allied Health professionals and administrative colleagues

• Communicate effectively with clients, families and external service providers

• Pitch in when needed and contribute to a positive and supportive clinic environment

You'll Be a Great Fit If You...

Essential

• Have previous experience within a medical practice, specialist practice, allied health clinic, hospital outpatient service or other healthcare environment

• Understand medical reception processes, including appointment scheduling and clinician diary management

• Have experience with medical software such as Best Practice, Medical Director, Genie, Halaxy or similar

• Are confident using spreadsheets and administrative tracking tools

• Have excellent communication and interpersonal skills

• Are organised, reliable and able to manage competing priorities

• Have strong attention to detail and data accuracy

• Understand the importance of confidentiality, professionalism and client dignity

• Are comfortable occasionally assisting with patient transport

• Hold a current Open C Class Driver Licence

• Are able to obtain a National Police Check and Blue Card

Desirable

• Certificate III or higher in Business Administration (Medical) or a similar qualification

• Experience working within an Aboriginal Community Controlled Health Organisation or community health setting

• Understanding of Aboriginal and Torres Strait Islander communities and health needs

• Experience supporting multidisciplinary healthcare teams

About Carbal Medical Services

Carbal Medical Services is a leading Aboriginal Community Controlled Health Organisation providing holistic, culturally safe primary health care and community services across Toowoomba, Warwick and surrounding regions.

Established in 2002, Carbal is committed to improving health outcomes through respectful, community-led care that values culture, inclusion and connection.

Our multidisciplinary teams work together to provide health and community services that support individuals, families and communities to achieve better health and wellbeing outcomes.

Ready to Apply?

If you're an experienced Medical Receptionist who enjoys working with people and would like a role offering Monday-to-Friday hours, variety and the opportunity to make a genuine difference, we'd love to hear from you.

Please submit your resume and cover letter via the Apply Now button.

Applications Close Monday 28 September 2026.

We review applications as they come in and move quickly to interview great candidates, so we encourage you to apply early. While we include an indicative closing date, the role may close sooner if we find the right person.

Due to the volume of applications received, only shortlisted applicants will be contacted.

This is a non-identified position.

Carbal Medical Services is an Equal Opportunity Employer, and Aboriginal and Torres Strait Islander people are strongly encouraged to apply.