Senior Manager - Assessing & Supply Chain

Technical Leadership specialising in Assessing & Supply ChainSydney Locations (North Sydney & Parramatta) Leader in the Heavy/Commercial Motor Insurance Market
Fully backed by Allianz Australia, GT Insurance offers a diverse range of underwriting solutions across Transport and Machinery, Marine and Transit. With our award-winning claims service, we ensure that vehicles and the goods they carry are covered comprehensively, powering the progress of businesses.
Our core values of ‘inspire,’ ‘wholehearted,’ and ‘ownership’ guide our interactions with customers, brokers, colleagues, and partners, fostering an environment of respect, proactivity, and innovation. Reporting to the Chief Operating Officer you will take the lead for developing and maintaining the supply chain systems and processes to achieve sustainable claims cost, repair quality, and customer satisfaction.
Overview: This critical role will provide technical leadership and expertise, manages strategic supplier relationships through review and monitoring performance. This role will drive continuous improvement across assessing and repair operations through to model design and execution.
Reporting to the Chief Operating Officer, you will be responsible for:Leading the assessing and supplier performance across the GT Insurance’s portfolios, including cost, quality, leakage, customer experience and claims cycle time.Developing and driving cost control strategies and practices with assessors, repairers and service providers while maintaining service quality and compliance expectations.Providing technical leadership and guidance on complex motor claims, assessment quality, repair methodology and escalation matters.Monitoring assessor and repairer performance using operational data, file review outcomes, customer insights and commercial metrics.Leading strategic repairer, assessor and service provider relationships, including performance reviews, negotiation, issue resolution and improvement planning.Supporting compliance with relevant legislation, policies, procedures, codes and authority limits, including appropriate decision-making within delegated authority.Identifying and implement improvement opportunities across assessment processes, digital capability, sustainability initiatives and repair network performance.Partnering with internal Allianz and GT stakeholders to support portfolio performance, governance, risk and customer outcomes.Coaching and supporting team members or functional stakeholders to build technical capability and knowledge to support consistent decision-making.
Skills & Experience:Relevant qualification and significant post-apprenticeship experience as a panel beater, spray painter or motor mechanic; or significant motor insurance assessing experience; or completion of relevant vehicle loss assessing units.Demonstrated experience managing specialist teams, remote stakeholders or supplier networks.Sound current and practical knowledge of the motor repair industry, including repair techniques, materials, finishes and equipment.Good understanding of applicable motor vehicle insurance and repair industry codes, standards and practices.Strong record in managing strategic relationships, partnerships and commercial negotiations.Excellent leadership, communication and interpersonal skills.Analytical mindset with strong decision-making capability and the ability to use data to identify trends and improvement opportunities.Ability to navigate complexity and ambiguity and provide pragmatic commercial solutions to meet stakeholder expectations.Current driver license.
Our people enjoy being part of an organisation that respects and values their contributions and working alongside others who pride themselves on outstanding customer service.
We provide our people opportunities to grow and learn new skills, work collaboratively across different areas, and contribute to and share in collective success. Our business is growing and we have big plans, creating exciting new career and growth opportunities.
We invite you to discover more about GT Insurance, our dedication to supporting industry growth, individual progress, and opportunities to join our team by visiting our website at gtins.com.au or connecting with us on social media to stay updated on our latest news and job openings.
At GT Insurance, our commitment to excellence extends beyond our products and services. Just as we assist businesses in managing their risk to ensure they can continue to thrive and progress, we are dedicated to providing equal opportunities for all candidates in our recruitment process.