Branch Services Coordinator

Branch Services Coordinator

Clerk Grade: 7/8
Employment Type: Ongoing, Full-time
Base Salary: $116,981 - $129,492 per annum plus Superannuation
Location: Sydney - McKell building office
Hybrid work arrangements Office attendance required minimum 3 days per week.

This role sits within the NSW Fair Trading, Rental Branch

Are you a highly organised and proactive executive support professional looking to make a meaningful impact? We are seeking a team player to provide high-level executive, administrative and business coordination support to the Rental Branch team.

About the Team
This role sits within the NSW Fair Trading, Rental Branch within the Office of the Rental Commissioner. This role will work closely with the Senior Executive Assistant and Branch Managers to provide a central point of coordination for branch reporting, recruitment, onboarding, records management, branch and administrative processes.

Be Part of the Future of Fair Trading
At NSW Fair Trading, we've been on an exciting journey of transformation - reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we've built a new operating model designed to put customers at the center of everything we do, strengthen our regulatory impact, and enable our people to thrive.

We're creating a more modern, responsive and risk-based Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve.

This next phase brings new and exciting opportunities to join us in shaping the way - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.

If you're someone who:

• Thinks deeply about the needs of people and communities,
• Is motivated by great outcomes, not just processes, and
• Wants to be part of an organisation that's transforming how regulation works -
  …then there's a place for you in our future.

Join us as we build a Fair Trading that's fit for the future - one that's customer-centered, evidence-driven, and proudly focused on public value.

About the Role
We are seeking an experienced Branch Services Coordinator to deliver high-level executive services, including business coordination and administrative support services, to facilitate the effective functioning and operation of the business unit and optimise service delivery across the Rental Branch.

In this pivotal role, you will help drive operational excellence by managing executive priorities, coordinating key business activities, and ensuring the smooth delivery of services across the division.

Key responsibilities

• Provide high-level executive, secretarial and administrative support to senior leaders
• Coordinate planning, reporting and business management activities to support operational outcomes
• Manage information flow and liaise with internal and external stakeholders to facilitate communication and collaboration
• Respond to complex and sensitive enquiries, ensuring timely and professional resolution
• Maintain records management processes and ensure compliance with organisational policies and procedures
• Support recruitment, workforce planning, purchasing and employee engagement initiatives
• Identify opportunities to improve administrative systems, processes and service delivery
• Assist with the implementation of business improvement and change initiatives.
  

About you

• Proven experience providing executive or senior-level administrative support
• Exceptional organisational skills with the ability to manage multiple priorities and tight deadlines
• Strong written and verbal communication skills, with the ability to engage confidently with a diverse range of stakeholders
• Demonstrated ability to exercise sound judgement, discretion and confidentiality
• Strong attention to detail and a commitment to delivering high-quality customer service
• Experience coordinating business activities, reporting processes and administrative systems
• Proficiency in Microsoft Office and business systems, with confidence learning new technologies.
  

What You'll Bring

• Integrity, professionalism, and accountability
• A proactive and solutions-focused mindset
• Excellent planning and prioritisation skills
• A strong commitment to customer service
• The ability to build positive working relationships and collaborate across teams
• Adaptability and resilience in a fast-paced environment.

When Applying
Provide a cover letter (maximum 2 pages) and resume (maximum 5 pages) that outline your experience and how you meet the role's key capabilities.

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Judy Torres via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Thursday, 27th August 2026 (at 9:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

For more information, please visit
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Information on adjustments available for the recruitment process