Sales Officer - Client Relationships and Sales Operations

About Minibeasts 

Minibeasts Enterprises is the largest independent Australian producer and national suppliers of live insects, frozen rodents and specialised animal-feed products, a well-established, nationally recognised brand within the pet industry. 

From our Bannockburn facility, our team supplies more than 300 pet stores, zoos and animal-care organisations across Australia. We operate in a distinctive, fast-moving environment where product quality, dependable logistics and strong, long-term client relationships are essential. 

The Opportunity 

We are seeking a capable and proactive Sales Officer to take ownership of our existing multimillion dollar client portfolio. 

This is an opportunity to shape and improve a newly defined client-retention function.  

Your primary focus will be retaining, strengthening and appropriately developing our existing client portfolio. You will maintain regular, purposeful contact with clients, monitor ordering activity, identify emerging risks and opportunities, and follow client concerns and commitments through to completion. 

The role also includes hands-on responsibility for invoicing, sales reporting, CRM records and client-related logistics coordination. 

This is not a traditional cold-calling or high-pressure sales position, nor is it purely a sales administration role. It is ideally suited to someone with a patient, proactive “farmer” approach who enjoys developing relationships over time while maintaining strong operational discipline. 

Key responsibilities 

• Manage and build trusted relationships across an established portfolio of Minibeasts clients. 

• Maintain an agreed contact rhythm for key, developing and at-risk clients. 

• Understand each client’s business, product requirements, ordering patterns and delivery needs. 

• Monitor order frequency, revenue and product activity to identify declining, missed or ceased orders. 

• Proactively contact clients to understand changes and coordinate appropriate retention or service-recovery actions. 

• Identify suitable opportunities to develop existing accounts without relying on high-pressure sales methods. 

• Manage daily order processing and invoicing within required deadlines. 

• Maintain accurate CRM records, client notes, commitments and next actions. 

• Prepare sales, freight, retention and account-activity reporting. 

• Coordinate delivery documentation and routine client-related logistics. 

• Manage client concerns professionally and coordinate their resolution across internal teams. 

• Present client risks, completed actions, results and recommendations during regular account-review meetings. 

• Help improve sales procedures, CRM workflows and client-service systems. 

About you 

You will be a strong candidate if you have: 

• Experience in client relationship management, account management, consultative sales or a comparable client-facing commercial role. 

• A relationship-led “farmer” mentality and the discipline to develop accounts consistently over time. 

• Confidence initiating client contact rather than waiting for an issue to arise. 

• The ability to recognise declining client engagement and investigate the underlying cause. 

• Strong ownership of client concerns, commitments and follow-through. 

• Sound commercial judgement and an understanding of when to escalate a matter. 

• Strong administrative, organisational and numerical capability. 

• Experience with invoicing, order processing, CRM records or sales reporting. 

• The ability to interpret sales and ordering information and convert it into practical action. 

• Confident written and verbal communication skills. 

• The ability to balance proactive relationship work with daily operational deadlines. 

• Competence with Microsoft 365, Excel and CRM or accounting systems. 

Experience in business-to-business sales, wholesale, manufacturing, logistics, agriculture, pet products or live and perishable products would be beneficial, but is not essential. 

Reporting and support 

You will report directly to the Executive Officer with coaching and support from the General Manager.  

You'll take genuine ownership of your portfolio; investigating issues, thinking through the options, and bringing recommended actions to the table, not just the problems. 

What we offer 

• A base salary of $75,000–$85,000 plus superannuation, depending on experience. 

• A stable, full-time Monday-to-Friday position. 

• Ownership of an established national client portfolio. 

• Direct commercial coaching from the General Manager. 

• A varied role combining people, commercial thinking and sales operations. 

• The opportunity to work in a unique and growing Australian industry. 

At Minibeasts, we value accountability, accurate reporting, initiative, consistent follow-through, positive communication and effective time management. We are looking for someone who will demonstrate these standards in both what they achieve and how they achieve it. 

How to apply 

Please submit your résumé together with a brief cover letter addressing: 

1. An example of how you have retained, recovered or developed an existing client relationship. 

1. How you balance proactive client contact with accurate administration and operational deadlines. 

If you are a genuine relationship builder who combines client care with commercial awareness and dependable execution, we would like to hear from you.